Strategic Account Manager

Job Description

About E2IP Technologies :

E2IP Technologies is a global leader in Human Machine Interface (HMI) and Smart Surface solutions, transforming the surfaces we touch every day through advanced printed electronics and material science. From aerospace and medical devices to automotive and industrial applications, we partner with world-class OEMs to deliver innovative interface solutions that enhance user experience while reducing complexity, weight, and environmental impact.

With over 40 years of expertise and a portfolio spanning In-Mold Electronics (IME), membrane switches, electromechanical systems, and Edge AI sensing platforms, E2IP is at the forefront of the next generation of smart surfaces. We design and manufacture cutting-edge hardware solutions for Human Machine Interfaces, Audio/Visual systems, and distributed computing infrastructure serving demanding markets including Aerospace, Defense, Medical, and Commercial sectors.

The Opportunity :

We're seeking a Strategic Account Manager (SAM) to own complex, multi-year sales cycles with key accounts in the electronics and engineering services sectors. Reporting to the VP of Sales, you'll drive revenue growth across Aerospace, Defense, Medical, and Commercial markets while influencing pricing negotiations, developing account expansion strategies, and fostering strong relationships with customers, internal stakeholders, and the C-Suite.

This is a high-impact, senior individual contributor role with Sales Director-adjacent influence. You'll be expected to make strategic account recommendations, defend pricing decisions, influence contract terms and bundling strategies, and represent your accounts to executive leadership and the Board. If you thrive in complex technical sales environments, have B2B electronics experience, and can navigate multi-stakeholder deals with data-backed conviction, we want to talk.

What You'll Do :

Account Strategy & Revenue Growth

• Own end-to-end account strategy for assigned strategic accounts, driving revenue growth and customer satisfaction
• Lead complex, multi-year sales cycles from prospecting through close and ongoing expansion
• Identify and pursue account expansion opportunities aligned to E2IP's technology portfolio and strategic growth targets
• Develop and execute strategic account plans that balance short-term revenue with long-term partnership health

Financial Ownership & Commercial Strategy

• Influence revenue and profitability outcomes for your assigned account portfolio, with final decisions residing with executive leadership
• Develop and defend pricing strategies while working closely with Finance, Operations, and Product teams
• Lead contract negotiations and service bundling discussions to maximize value for both customer and E2IP
• Monitor key financial metrics (margin, revenue, pipeline health) and course-correct as needed

Customer Technical Leadership

• Build and maintain strong relationships with customer engineering and procurement teams across all market verticals
• Bridge the gap between customer technical requirements and internal product/service capabilities
• Present technical capabilities, roadmaps, and differentiation to customers with commercial and technical perspective
• Drive technical collaboration between customer engineering teams and internal specialists

Executive Communication

• Present account strategies, pipeline updates, and strategic recommendations to the C-Suite with clarity and impact
• Communicate account progress, financial performance, and risk mitigation strategies to leadership
• Influence decision-making at senior levels through data-driven analysis and compelling storytelling

Cross-Functional Collaboration

• Partner with Engineering, Product, and Manufacturing teams to ensure customer requirements are understood and addressed
• Work with Operations and Supply Chain to ensure delivery commitments are met
• Collaborate with Marketing on account-based marketing initiatives and demand generation activities
• Engage with Program Management to ensure on-time, on-budget delivery of customer commitments

What You Bring :

Required Experience

• 7+ years of complex B2B sales experience in electronics, engineering services, or related hardware industries
• Proven track record closing multi-year, multi-stakeholder deals with demonstrated revenue impact
• Experience with OEM or strategic account management with direct customer engagement at executive level
• Demonstrated ability to build and maintain executive-level customer relationships
• Willingness and ability to travel approximately 50% of the time for customer visits, supplier meetings, and industry events

Required Skills

• Exceptional written and verbal communication skills; ability to synthesize complex technical and business information for diverse audiences
• Strong technical literacy in electronics, controls systems, HMI, or adjacent domains
• Strategic thinking with ability to balance short-term revenue against long-term account health
• Data-driven decision making with ability to defend pricing and strategy recommendations
• Comfort with ambiguity and complex negotiations—you frame solutions, not wait for perfect information
• Polished presentation skills for both virtual (Teams) and in-person executive settings; professional business communication in all formal and informal contexts
• Strong relationship building skills with ability to foster healthy team dynamics and collaborate effectively across the sales organization

Highly Preferred Qualifications

• Experience selling into regulated industries (Aerospace, Defense, Medical) with understanding of associated compliance requirements
• Bachelor's Degree in Engineering, Business, or related field
• Prior experience in HMI, A/V, or electronic component sales
• Familiarity with CRM systems (Salesforce preferred) and sales analytics tools
• Industry knowledge of current trends and emerging technologies in electronics manufacturing
• Bilingual (English/French) is an asset

This Role Is Not For You If. ..

• You're a transactional or quota-focused sales representative looking for short-cycle deals
• You expect full P&L or final pricing authority (this is influence-based)
• Your experience is exclusively in software sales without hardware exposure
• You prefer single-deal closes rather than managing complex, multi-year account relationships
• You're uncomfortable navigating technical customer requirements or pushing back on internal constraints

Revenue and Authority Model

This role owns revenue and profitability outcomes for assigned strategic accounts, partnering closely with Finance on forecasting and pipeline management. Final pricing, contract terms, and account discontinuation decisions are made by the VP of Sales in conjunction with the C-Suite and executive leadership.

Account Management Authority

While final decisions reside with executive leadership, this role has clear authority to:

• Own and enforce customer engagement frameworks and account gates
• Prioritize customer initiatives against internal capacity and technical constraints
• Recommend service offerings, pricing models, and resource allocation
• Influence contract terms, bundling decisions, and account expansion through data-backed analysis
• Justify and defend account-level resource and pricing decisions
• Drive technical collaboration between customer engineering teams and internal specialists

What We Offer

• Competitive base salary: $120,000 - $145,000 USD
• Commission/Bonus target: 20-30% performance-based, with significant upside potential through special incentives and variable compensation structures that can approach 100% of base salary for top performers
• 401(k) plan with company match
• Comprehensive health, dental, and vision benefits
• Paid vacation and holidays
• Professional development and training opportunities
• Direct exposure to executive leadership and Board-level decision making

Work Conditions

• Travel: Approximately 50% of the time, including meetings at HQ office, customer visits, supplier site meetings, manufacturing facilities, and industry conferences
• Work Environment: Fast-paced, collaborative, cross-functional organization with emphasis on customer success and execution
• Schedule: Full-time, exempt position
• Location: Remote

Because your well-being fuels our success, we embrace a flexible hybrid model that blends connection and autonomy .

Enjoy an agile way of working that combines collaborative time in the office with remote work—supporting both performance and personal balance. Here, we don’t choose between career growth and well-being: we invest in both.

Equal Opportunity Statement

E2IP Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veteran status, or any other legally protected characteristic. We welcome applications from all qualified candidates and will provide reasonable accommodations to applicants and employees with disabilities throughout the recruitment and employment process.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and all applicable Canadian provincial accessibility legislation, E2IP Technologies is committed to providing an accessible recruitment experience. If you require accommodation at any stage of the hiring process, please let us know.