Senior Manager, Digital & Mid-Size Customer

Work Location Type: Hybrid Req Number 332361 About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit Compensation The anticipated base pay compensation range for this position is $134,100.00 – $223,500.00. This role is eligible for an incentive target of up to 20 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change. Rewards and Benefits With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger’s benefits, please click on the link below: Grainger Benefits The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. Position Details The Senior Manager, Digital & Mid-Sized Customers leads strategic workstreams that support Grainger's digital-first and mid-sized customer growth priorities, with focus on digital experience, customer offer development, growth planning, performance management, and cross-functional execution. This role develops insights from customer, digital, market, competitive, operational, and financial data to identify growth opportunities and inform recommendations. The Senior Manager partners across functions to translate strategy into workplans, test-and-learn initiatives, business cases, and execution plans that improve customer acquisition, retention, revenue growth, margin, and profitability. This is a hybrid position that is based onsite in Lake Forest or Chicago 3 days a week. You will report to the Vice President, Digital & Mid-Sized Customers. You Will Lead strategic workstreams that support the Digital & Mid-Sized Customers roadmap, including opportunity sizing, customer insight development, offer design, and execution planning. Translate growth priorities into workplans, execution strategies, milestones, business requirements, test plans, and performance measures. Lead analysis of customer behavior, digital engagement, sales performance, market dynamics, competitive activity, and financial results to develop recommendations and identify growth opportunities. Partner with Sales, Marketing, Merchandising, Technology, Supply Chain, Finance, Analytics, and other teams to advance cross-functional initiatives, align execution plans, and resolve operational barriers. Build leadership materials, business cases, performance updates, and recommendations that clarify tradeoffs and support decision-making. Lead test-and-learn efforts with Analytics and functional teams, including hypothesis development, measurement design, performance tracking, and scale recommendations. Monitor performance against key customer and business metrics; identify trends, risks, and opportunities for improvement. Coach team members or project contributors by setting clear expectations and improving analytical rigor, storytelling, stakeholder influence and execution effectiveness. You Have Bachelor's Degree or equivalent experience required Master's Degree preferred 7+ years of experience in customer strategy, digital strategy, growth strategy, go-to-market strategy, commercial strategy, corporate strategy, consulting, analytics, or transformation work. required Experience translating customer, digital, market, and financial insights into strategic recommendations and executable plans. Experience leading cross-functional initiatives and influencing stakeholders in a matrixed organization. Experience developing business cases, leadership presentations, performance updates, and recommendations that support decision-making and prioritization for senior stakeholders. Experience structuring business problems with multiple variables, developing analytical workplans, leading projects to defined outcomes, and translating findings into recommendations for stakeholders and leadership audiences. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.