Patient Care Coordinator

Patient Care CoordinatorBody Moksha Physical Therapy is hiring a full-time Patient Care Coordinator to run daily front desk operations, keep our schedules full, and support patient communication and clinic organization.This role is the heartbeat of how our clinic runs day to day. You're the first person patients interact with, the one making sure schedules stay tight, payments are processed correctly, and nothing falls through the cracks. It takes someone who genuinely enjoys that responsibility and takes pride in being the person who keeps everything moving.Some days move fast with patients checking in and out, phones ringing, and payments happening all at once. Other days are slower. You'll need to know how to prioritize when it's busy and what to catch up on when things settle down. If you're someone who's built a career around front desk operations, patient coordination, or office management and you're looking for a team that values what you do, we want to hear from you.This role will train at our Chatham location and transition to our second location in the Millburn area, expected to open later this year.What You'll Be Responsible ForFront Desk and Phone Management Answer and manage incoming calls on our main lineMake outbound calls and texts to confirm upcoming evaluations and appointments, following our confirmation timeline and cutoffsGreet, check in, and assist patients at the front deskSchedule, reschedule, and confirm appointmentsFollow up on incomplete intake formsRebook cancelled appointments and work the waitlist to fill open spotsKeep PT schedules as full as possible and minimize gaps in the dayScheduling and Financial Accuracy Run our daily financial reports before end of shift to confirm visits are recorded correctly, package sessions are applied, and payments have gone throughCatch and resolve any billing discrepancies same day, or flag them right away if they can't be resolved on the spotKeep the schedule and lead tracking system current at all times so nothing falls through the cracksClinic Operations and Admin Support Log information accurately into Stride, including new patient profiles and package entriesCollect and verify patient paperwork, insurance cards, and required information before evaluationsProcess patient payments and set up payment plans as neededTrack patient sessions and packagesCommunicate with the team throughout the day using internal messaging toolsPrint weekly schedulesPrepare materials for workshopsHandle incoming mailRestock supplies and help manage inventory, including linensSupport the Owner and Operations Manager with general administrative tasksHelp keep the clinic organized, prepared, and running smoothlyWho You AreYou're someone who has done this type of work before and actually likes it. You take pride in being the person who makes sure the day runs smoothly, patients feel taken care of, and the details are handled right.You're a strong fit if you are:Experienced in a front desk, patient coordinator, or medical office admin role (2+ years preferred)Someone who has stayed in and grown within administrative or front desk roles and wants to keep doing that workComfortable managing a busy phone lineAble to juggle check-ins, calls, scheduling, and payments at the same time without getting rattledGood at prioritizing on busy days and staying productive on slower onesFriendly, professional, and reliable with patients and coworkersDetail-focused with data entry and follow-upTech-savvy and comfortable learning new systemsFamiliar with spreadsheets, EMRs, or scheduling softwareComfortable working independentlyAble to take direction and follow established processesExcited to be part of a small, collaborative teamScheduleMonday: 11:00 AM - 7:00 PM Tuesday: 7:30 AM - 3:30 PM Wednesday: 11:00 AM - 7:00 PM Thursday: 7:30 AM - 3:30 PM Friday: 7:30 AM - 3:30 PMWhat You'll Receive$22-$24/hour Full-time, in-person role Paid time off Simple IRA Medical, dental, and vision benefits Supportive small-team environment Training on clinic systems and processes A role where your organization and follow-through directly support patients and the teamAbout Body Moksha Physical TherapyBody Moksha Physical Therapy helps active adults in their 40s, 50s, and 60s move better, stay active, and keep doing what they love without relying on pain pills or feeling rushed through care.Since 2016, Body Moksha has provided one-on-one, insurance-free physical therapy in a warm, relationship-first environment. Most patients find the clinic through referrals, which speaks to the trust, care, and results the team is known for.You can learn more at or on Instagram at @bodymokshapt.Apply TodayIf you've built your career in front desk or patient coordination roles, you're great with systems and schedules, and you want a team that respects and relies on what you do every day, we'd love to hear from you. Body Moksha Physical Therapy