Director of Revenue Cycle Management

At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have since grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients' journey to recovery. We are looking for passionate people to join our team!


McLeod Centers for Wellbeing is currently searching for a Full-time Director of Revenue Cycle to work from its headquarters in Charlotte, NC.


The Director of Revenue Cycle is responsible for overseeing all aspects of the revenue cycle, from patient registration and billing to collections and reimbursement. This role ensures that revenue cycle processes are efficient, compliant, and aligned with organizational goals, maximizing revenue and enhancing financial performance. The Director will lead a team, develop policies, and collaborate with clinical and administrative departments to streamline workflows, improve patient satisfaction, and optimize revenue capture.

How will you help us achieve our mission? You will:

• Lead Revenue Cycle Team, billing, collections, authorizations, effectively supporting outside stakeholders
• Develop relationships with key partners in MCO's and private insurance payors
• Develop performance analytics for gross revenue, discount rates, and collection metrics.
• Partner with Operating and Clinical functions
• Work closely with the team for claim denial and authorization functions
• Lead AR, insurance and authorizations team by hiring, training,g and retaining skilled staff.
• Ensure timely and accurate processing of authorizations, insurance, and billing.
• Maximize receipt of payment from all sources.
• Forecast cash receipts.
• Assess current operations, offering recommendations for improvement and implementing new processes.
• Evaluate accounting and internal control systems
• Ensure patients are treated with dignity and respect regarding all payment matters

What are the qualifications needed for this role?

We're looking for someone who has a minimum Bachelor's degree in a Finance or Accounting discipline and a minimum of 5 years of experience in revenue cycle management, healthcare billing, or medical coding, with at least 2 years in a leadership role.

It's also beneficial if you have a Certified Revenue Cycle Professional (CRCP), Certified Professional Coder (CPC), or other relevant certification.


What we offer you as an employee:

• Balanced Lifestyle: Enjoy a 37.5-hour work week to support a better work/life balance.
• Comprehensive Healthcare Coverage: Access medical, dental, and vision insurance, along with Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Employer Paid Benefits: Benefit from 100% employer-paid benefits including short and long-term disability, group-term life insurance, and an Employee Assistance Program.
• Financial Security: Secure your future with a 401(k) plan, with company matches up to 3% after 90 days of employment.
• Generous Leave Policies: Enjoy paid time off, sick leave accrual, and additional benefits such as bereavement, jury duty, and parent-child educational leave.
• Holiday Benefits: Celebrate 9 paid observed holidays and receive 1 floating holiday to use at your convenience. You will also receive a paid day off during your birthday month as our way of recognizing and celebrating you as a valued member of our team.
• Student Loan Forgiveness: As an employee for a non-profit organization, you qualify for Public Student Loan Forgiveness (PSLF) as well as the Substance Use Disorder Treatment and Recovery (STAR) program to assist with your student loans.
• Continuous Growth Opportunities: Invest in your professional development with ongoing support and free continuing education opportunities across multiple disciplines. We also offer top-tier individual and group clinical supervision for professionals seeking CADC and LCAS licensures.
• SUD Professional Licensure: McLeod Centers pays for initial CADC certification or LCAS licensure, including the application fee, background check fee, board registration fee, initial exam fee, and all supervision requirements.

Research indicates that women and underrepresented groups tend to apply for jobs only when they believe they meet 100% of the qualifications. At McLeod Centers, we encourage you to challenge this statistic and apply. It's rare for anyone to meet every qualification. We look forward to hearing from you!