Community Manager - OHT,OW,OW2

Overview Orchard Heights | WAOHT, 4901 S 56TH STREET, Tacoma, WA 98409, USA Pay range: $28 USD to $30 USD per hour. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Description About us: Cambridge Management, Inc. (CMI) began in 1987 as a small team managing a portfolio of communities in Tacoma, Washington. Our focus is on providing quality management for affordable housing communities that serve families, senior citizens, and people with disabilities. Today, our team has grown to nearly 350 employees managing 125 communities and more than 9,000 apartment homes, including market rate, Low Income Housing Tax Credit, and Project-Based Section-8 communities ranging from 6 to 344 units. We manage communities in California, Florida, Georgia, Hawaii, Oregon, Tennessee, Washington State, and Virginia. Why work for us — Cambridge Management, Inc. offers compensation and benefits for full-time employees as described below. Position Hourly Rate Range: $28.00 - $30.00 Paid time off: Accrual of 80 hours Vacation Up to 6 paid sick days per year (varies by state sick leave laws) 8 paid holidays 2 paid floating holidays Benefits offered: 401(k) with employer match Voluntary benefits available Job Summary Under the direct supervision of the Regional Manager, the Community Manager is responsible for ensuring excellent customer service in the daily management of the multi-family community. Responsibilities include coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, ensuring LIHTC and/or HUD compliance, providing a quality living environment for residents, and fostering a positive work environment for community team members. Duties vary by community size and staff in place. Requirements Essential Functions The primary functions for this position are: Oversee all financial performance of the property and work toward achieving budgeted NOI Ensure data accuracy in OneSite, monitor leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly close, and late fees Recommend and oversee capital improvements, deferred maintenance, and upgrade programs Serve as property representative in court proceedings under direction of legal counsel; understand property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer/eviction actions Support the leasing team by leasing apartments, responding to inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurate Maintain in-depth knowledge of market trends, market rents, and demographics Monitor compliance with Fair Housing, Tax Compliance, and other applicable laws and occupancy standards Recruit and select team members per Cambridge Management policies and values Provide recommendations for compensation adjustments, promotions, and terminations; administer disciplinary actions after consulting Regional Manager and HR Maximize property cash flow by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, and managing banking activities Develop cost-saving strategies and prepare annual operating budget and business plan Prepare monthly variance reports and analyze income, expenses, traffic, lease expirations, market rents, delinquency, and financial statements Review bid summaries for goods/services, monitor vendor work, and ensure accurate invoicing Ensure contracted services and materials are performed satisfactorily before payment Process delinquent residents per policy, collect late fees, and file evictions as needed Marketing Monitor rental activity, on-site sales, marketing outreach, and advertising plans Evaluate and recommend rental pricing Manage monthly renewal process and daily move-in/move-out status Track traffic sources, prospect status, and closing ratios; implement programs to improve results Customer Service Conduct daily property inspections and ensure market-ready units Direct service operations to complete requests within 24 hours and maintain curb appeal Supervise safety and risk management, including monthly safety meetings Review resident retention programs to meet resident needs Provide excellent customer service with a professional attitude Maintain availability for emergencies, on-call duties, and weekend coverage Train, coach, and mentor team members; provide ongoing feedback Lead weekly team meetings and foster open communication Generate employee schedules and audit missed punches Perform other duties as required Knowledge, Skill, and Competency Requirements Competency is based on education, training, skills and experience. To perform the job successfully, individuals should demonstrate the following: Strong management and leadership skills; capable of managing a team Experience managing a multi-family operation with financial reporting, sales, marketing, maintenance, and resident relations Flexibility and tolerance for change Strong understanding of financial statements (budget, financial reports, P&L, general ledger) Superior customer service skills and ability to manage difficult situations Professional verbal and written communication Ethical standards including confidentiality and fiduciary responsibility Detail oriented with ability to manage competing priorities Ability to work a flexible schedule including weekends, evenings, and holidays Computer Skills: Working knowledge of Office 365 Industry software experience; RealPage OneSite competency required after training Willingness to use tablet/mobile devices and software effectively Physical Requirements: Requires sitting, standing, and walking for prolonged periods Frequent reaching, pushing, pulling, and lifting up to 20 pounds Proficient in written and oral communication; able to interact with external customers Ability to meet strict deadlines and handle conflict professionally Ability to work with others in a team and lead others Occasional travel and outdoor/indoor work conditions as applicable Experience/Education: High School Diploma or equivalent; Bachelor’s degree or CPM preferred Experience managing LIHTC and HUD multi-family properties 3+ years property management experience One-year supervisory experience Working knowledge of applicable Landlord-Tenant Laws, Fair Housing Regulations, LIHTC/HUD programs Driving: Must be able to travel to off-site locations as required; valid driver’s license may be required for certain tasks Must complete all required training within 30 days of hire This description does not create a contract; employment is at will. Additional Notes Offers contingent upon successful completion of background check, drug screen, and MVR check (if required by position) Qualifications Education Preferred High School or better Licenses & Certifications Preferred Certified Property Manager (CPM) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Cambridge Management, Inc.