Scheduling Coordinator, UPMC at Home

UPMC Home Health Scheduling Coordinator

The Home Health Scheduling Coordinator is an on-site position that coordinates clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager. This is a hybrid role- must be able to work on-site in the West Mifflin office.

Hours: Monday-Friday 8:00 am-4:30 pm with rotating weekends and holidays

Responsibilities:

• Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.
• Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction.
• Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.
• Perform duties and job responsibilities in a fashion that coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization.
• Completes payroll duties as assigned
• Calls all new patients for an Admission visit or Resumption of Care visit
• Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies the Clinical Manager of discrepancies
• Responsible for maintaining the team master schedule and visit verification
• Performs scripted Welcome Calls and Outreach Calls to all new patients
• Coordinates with Clinical Manager and Intake to schedule all patient admissions and initial visits for internal multidisciplinary referrals
• Coordinates scheduling of homecare patient visits based on patient needs, productivity expectations, and staffing, with the assistance of the Clinical Manager
• Process, reconcile, and distribute patient information as needed
• Accept patients, family, and staff telephone calls and facilitate communication between team members.
• Update patient information, print patient information and reports as required and/or directed.

Qualifications:

• High school diploma or GED required.
• Scheduling and coordinating experience preferred
• 1-year related work experience preferred.
• Competency with PC preferred.
• Knowledge of medical terminology preferred.
• Licensure, Certifications, and Clearances:
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran