Medical Office Receptionist/Assistant

Job Description

Job Description

About Us: We are a compassionate and professional medical practice dedicated to providing high-quality patient care. Our team is committed to creating a positive and welcoming environment for our patients from the moment they walk through the door.

Job Summary: We are seeking a friendly and organized Medical Office Receptionist and/or medical assistant to be the first point of contact for our patients. The ideal candidate will have excellent customer service skills, a strong attention to detail, and the ability to manage administrative tasks efficiently. This role is crucial for ensuring a smooth and positive experience for every patient who visits our office.

Key Responsibilities:

• Patient & Visitor Reception:

  • Greet and welcome all patients and visitors in a warm and professional manner.

  • Check in patients, verify their information, and direct them to the appropriate area.

  • Answer, screen, and forward incoming phone calls, taking accurate messages as needed.

• Scheduling & Records:

  • Schedule and confirm patient appointments, managing the appointment calendar efficiently.

  • Collect and update patient information, including insurance details and medical history.

  • Maintain patient records and ensure all information is accurate and confidential in compliance with HIPAA.

  • Handle medical record requests from other offices or patients.

• Administrative & Financial:

  • Collect co-pays, deductibles, and other payments from patients.

  • Prepare and process daily reports and paperwork.

  • Assist with general administrative duties such as filing, faxing, and managing office supplies.

• Communication & Support:

  • Communicate effectively with doctors, nurses, and other staff members to ensure a seamless workflow.

  • Address patient inquiries and provide information about the practice and its services.

  • Resolve minor patient issues or complaints with professionalism and care.

  • Ability to discuss medically related concerns and gather basic information

Qualifications:

• Proven experience in an administrative or customer service role, preferably in a medical office or healthcare setting.

• Excellent verbal and written communication skills.

• Strong organizational skills and meticulous attention to detail.

• Proficiency in medical office software and electronic health records (EHR) systems.

• Knowledge of healthcare regulations and patient privacy laws (e.g., HIPAA).

• Ability to take vital signs is a plus

• Ability to multitask and manage competing priorities in a fast-paced environment.

• High school diploma or equivalent is required.

Physical Requirements:

• Primarily a sedentary role, but may require occasional standing, walking, and lifting of office supplies (up to 20 lbs).

\nCompany Description

Private medical practice with 2 offices located in Rockville Centre, and Lawrence NY that provide pulmonary and sleep medicine services.

Company Description

Private medical practice with 2 offices located in Rockville Centre, and Lawrence NY that provide pulmonary and sleep medicine services.