Field Coordinator (Golden Touch Home Care LLC)

Golden Touch Home Care

Job Description

Description:

JOB DESCRIPTION: Field Coordinator

Description - Career Opportunity: Will Match Competitors

Golden Touch Home Care, LLCC is seeking a compassionate, organized, and motivated Field Coordinator to join our growing team. If you are passionate about serving seniors while supporting caregivers and ensuring quality home care services, we would love to hear from you.

What We Offer - We Value our team members and proudly offer benefits to full-time employees

Health Insurance
Dental Insurance
Vision Insurance
Paid Sick Days
PTO
Pet Insurance
401(K)
Aflac
Holiday Pay

Position Summary

The Field Coordinator is responsible for conducting home visits, supporting caregivers, monitoring participants satisfaction, resolving service concerns, and ensuring service are delivered according to each participant individual care plan. This position serves as a liaison between participants, caregivers, Care Coordination Unit (CCU), Manage Care Organization (MCO), and branch staff.

Reporting Relationship

Reports to Branch Manager/Lead Supervisor.

Responsibilities/Activities

Conduct initial and ongoing supervisor home visits
Review participant care plans and ensure services are delivered as authorized.
Monitor participant satisfaction and quality of care
Support and coach Home Care Aides in the field
Address participant and caregiver concerns promptly and professionally.
Document all participant interactions accurately and timely

Qualifications/Education

High school graduate or equivalent.
Valid driver's license, reliable transportation, and proof of auto insurance Required
Abiltiy to work independently
Excellent communication and customer service skills
Basic computer skills, including Microsoft Office

Preferred

Experience in home care, healthcare, social services, case management, or human services
Knowledge of Illinois Department of Aging (IDoA) programs
Bilingual (English/Spanish) is a plus

Schedule

Full-time
Monday - Friday
Occasional evening or weekends as needed

Requirements:

Apply

Vacancy posted 1 day ago

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