Operations Specialist

Lead Network Engineer

Younity builds and operates the networks that deliver internet to every unit and common area in the residential buildings we serve. We go further, running the low-voltage and IT systems that make those buildings smart: CCTV, intercom and access control, and connected devices.

We're hiring a Lead Network Engineer in NYC to be the technical anchor of our field and network operations. This is a deeply hands-on role: you'll design, deploy, and troubleshoot production networks in live buildings, and you'll set the standards the rest of the team builds to. It's also a leadership track: as the team grows, the goal is for you to grow into leading it. If you've run networks for an ISP, or delivered and supported infrastructure for an MSP serving mid-size to large clients, this role was built for you.

Reporting to the VP of Engineering, you'll work alongside a strong team of network engineers to bring the next generation of smart, connected buildings online.

What You'll Do

• Design, configure, and deploy our network and building-systems platform in live production environments
• Stand up and integrate building IT systems (CCTV, intercom, access control, and smart devices) alongside the core network
• Own network stability and performance: diagnose and resolve issues, bugs, and outages fast
• Plan and manage upgrades: test, verify, and approve new deployments before they go live
• Harden the resilience of our systems, architecture, and design standards
• Support expansion into new buildings, including on-site due diligence and site surveys
• Push network logic and routine fixes into automation. We're an automation-first shop for monitoring, diagnostics, and remediation, and your standards will feed directly into it.
• Serve as the top technical escalation point for the Support team
• Mentor and guide other engineers today, with the opportunity to grow into leading the team as it scales

How We Work

We're an ISP. Our customers depend on us around the clock. A few things we live by:

• Ownership. You own the outcome, not just your piece of it, and see problems through to resolution
• Investigate first, ask later. Dig in and form a view first; when you escalate, you bring findings, not just questions
• Everything is resolvable. Stay calm and solution-focused: no outage is unsolvable, we just haven't cracked it yet
• Reactive 24/7. You'll join our shared on-call rotation; incidents don't wait for business hours, so when the network's at risk during your rotation, you jump in, including nights and weekends

What We're Looking For

• 4+ years as a network engineer, with experience in the U.S. market, ideally at an ISP or an MSP serving mid-size to large clients
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field; equivalent professional experience will be considered
• Hands-on expertise in network design and deployment: IP addressing hierarchy, routing and switching, and network security
• A proven track record running mission-critical, production-grade environments
• Strong wireless experience: deployment, monitoring, and troubleshooting
• Comfortable working in a Linux environment
• A creative, independent problem-solver who stays calm under pressure
• Strong communication and organizational skills, with a genuine service- and customer-first mindset
• Reliable, curious, and eager to keep learning
• Genuinely willing to be part of 24/7 incident response: nights and weekends when a crisis or planned maintenance calls for it. This is an ISP.
• Based in the Greater NYC area and able to work from our office
• Authorized to work in the U.S. (we are unable to sponsor or take over sponsorship of an employment visa now or in the future)

Nice To Have

• Exposure to low-voltage / building systems (CCTV, intercom, access control, IoT)
• Scripting, automation, and cloud services

Compensation & Benefits

• Anticipated base salary of $125,000–$140,000, depending on skills and experience
• 401(k)
• Medical, dental, and vision insurance
• Generous paid time off
• Primarily in-office, with some flexibility for remote work

About Younity

Younity provides a leading digital platform for advanced connectivity in multi-dwelling unit (MDU) residential buildings. We deliver a smart, reliable, and secure wireless network that is easy to deploy and backed by exceptional service. Residents enjoy lightning-fast, secure, and affordable WiFi throughout their building without the need for in-unit installation, along with connected building systems that make modern living seamless.

Behind the scenes, we're an automation-first company. We automate network monitoring, diagnostics, and routine operations so our engineers can focus on solving complex challenges rather than repetitive tasks.