Location Supervisor

Join the Reliable Medical team and be part of something meaningful. We’re committed to creating a workplace where employees feel happy, engaged, and empowered to grow alongside us. This is your opportunity to step into the medical industry and build a rewarding career. At Reliable Medical, we don’t just have employees—we have a team. Location: Solon, OH Job Id: 929 # of Openings: 1 Location Supervisor Location: Solon, OH Employment Type: Full Time / Onsite Schedule Full-Time, Exempt position Typical business hours Additional hours may be required based on business needs Travel, weekend, or on-call requirements may apply Improving Lives At Reliable Medical, our mission is simple: Improving Each of the Lives We Serve. We are a growing, mission-driven organization dedicated to improving lives through exceptional service, innovation, and operational excellence. Why Join Reliable Medical? Reliable Medical is a growing, mission-driven organization dedicated to improving lives through exceptional service, innovation, and operational excellence. Our culture is built on six core values: Client Focused Growth Mindset People First High Standards Team Oriented Ethical & Compliant We are a fast-paced, growth-oriented organization where employees are challenged to grow, supported in their development, and empowered to make a meaningful impact. Job Summary The Location Supervisor is responsible for overseeing the full scope of branch operations, including managing transaction cycles, controlling margins and expenses, and contributing to revenue goals. In addition to supervisory duties, the Location Supervisor also carries a regular workload, handling key administrative tasks such as triaging referrals, verifying insurance plans, scheduling ATP evaluations, and managing patient accounts. The Supervisor ensures that all aspects of sales, service, delivery, and customer relations are executed effectively and in alignment with company standards and compliance requirements. This role supports the branch's success and profitability by driving operational excellence and maintaining high performance across teams, while assisting with quality improvements. Essential Functions Oversee branch operations, managing transaction cycles, margins, expenses, and revenue goals, aligning with the organization's financial objectives. Carry a regular administrative workload, including triaging referrals, verifying insurance plans, scheduling ATP evaluations, and managing both the creation and accuracy of patient accounts. Assist the sales team to enhance productivity and improve transaction cycles for optimal results. Supervise and manage scheduling, performance, and direct supervision of service and delivery teams, ensuring efficient order fulfillment and client delivery. Ensure customer service programs align with company standards, driving high client satisfaction. Ensure branch compliance with all company policies, as well as federal, state, and local regulations. Lead quality improvement initiatives within the branch, ensuring adherence to productivity and performance standards. Track and report key performance metrics to the Area Director and RVP, highlighting branch performance and improvement areas. Participate in final interviews for candidates and support the onboarding and training process to maintain staffing levels. Handle client concerns and resolve issues to ensure ongoing customer satisfaction at the branch level. Oversee the maintenance of branch facilities, vehicles, and other assets. Manage branch sales and rental inventories, ensuring cost-effective inventory control. Contribute to short- and long-term branch goals, operational procedures, and strategic plans. Prepare branch for accreditation and audits. Monitor branch programs and operations, making improvements to enhance overall performance. Assist in developing annual budgets, ensuring branch financial direction aligns with company objectives Perform other duties as assigned. Qualifications and requirements Required Qualifications Minimum 3 years of supervisory experience, ideally within the healthcare industry or related sector. Strong operational and administrative background. Proficiency in Microsoft Office Suite. Basic understanding of P&L statements and financial profitability models. Strong decision making, organizational, and time management skills. Ability to communicate effectively with staff, customers, and external partners. Knowledge of federal, state, and local compliance regulations. Competencies Ability to lead, motivate, and develop staff to achieve branch objectives. Strong team building and conflict resolution skills. Excellent verbal and written communication skills, with the ability to communicate across all levels of the organization. Skilled in optimizing operations to maintain efficiency and ensure high-quality standards. Solid understanding of financial performance metrics, including budgets and profitability. Ability to analyze data and make informed decisions that benefit the branch’s success. Commitment to outstanding customer service. Ability to resolve client concerns with professionalism and tact. Proactive in identifying challenges and implementing solutions. Ability to adapt to changes in business needs and operations. Openness to continuous learning and development. What We Offer Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off and Paid Holidays Professional Development Opportunities Wellness Resources and Employee Support Programs Volunteer Time Off (VTO) Parental Leave Childbirth Leave Employee Recognition Programs Career Growth and Advancement Opportunities Benefits may vary based on position and eligibility requirements. Physical Requirements Ability to work in a fast-paced environment. Occasionally required to lift objects weighing up to 25 pounds. Frequent standing, walking, and sitting. May be required to travel within the region as needed. Equal Opportunity Employer Reliable Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected status under applicable law. #J-18808-Ljbffr Reliable Medical