Customer Service Representative (on-site)

Job Description

Job Description

O’Quinn Insurance Services is an independent insurance agency built on a simple mission: protect what matters most while making insurance simple. We are a team-first, community-focused agency that takes pride in developing our people, serving our clients with genuine care, and holding ourselves to a high standard every day.

Our culture is defined by our Core Values — OQUINN :

O ne Team - We win together. We lift each other up, communicate openly, and succeed through collaboration.

Q uality - We hold ourselves to the highest standards. Details matter. We represent our brand with pride.

U nderstand & Care Deeply - We genuinely care about our clients, teammates, and community. We show up with empathy and heart.

I ntegrity - We act with honesty and transparency — even when no one’s watching. Doing what’s right matters more than what’s easy.

N ever Stop Learning - We stay curious, adaptable, and humble. Growth over comfort, always.

N o Nonsense - We own our results, no excuses. Address issues immediately, bring solutions, and follow through.

Customer service representatives for O'Quinn Insurance communicate with clients daily. Representatives will generate leads from current customers, make policy changes, and assist call-ins with their insurance needs. Team members receive bonuses for generating leads from current customers and there is no limit to the amount of bonus they are eligible to receive. Representatives will go through training in insurance, customer service, and our industry leading systems. No insurance knowledge is required for this position. 

• Fully trained/validated in 90 days 
• Uncapped bonus structure
• Paid time off, holidays off, weekends off
• Health insurance
• Remote work availability 
• All work equipment provided including laptop, phone, external monitors, etc.
• 4-40, 2-20, or 20-44 license is NOT required prior to starting. Agency will pay licensing costs.

Candidates do not need to have their insurance license in order to apply for this position. We will pay for 100% of licensing cost.

This position will be located in our Ormond Beach office at 763 W Granada Blvd., Ormond Beach, FL 32174

Responsibilities

• Service existing clients
• Answer inbound calls and conduct outbound calls
• Generate leads from existing clients
• Retain current clients through excellent customer service
• Perform endorsements

Requirements

• Work from home criteria: Must have 2-20 or 20-44 license and meet agency performance standards
• Strong computer knowledge
• Polite, well spoken, approachable demeanor 
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable
• Demonstrate our core values

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Mon-Fri Schedule
• Birthday Celebrations
• Incentive Programs
• Evenings Off
• Paid Holidays
• Hands on Training
• Appreciation lunches
• Home/work life balance
• Equipment provided
• Leave early on Fridays
• Licensing paid for by company
• Community events
• Career Growth Opportunities
• Work from Home