Lien Resolution Specialist

Company Description

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

Our Core Values

Faith – We act with integrity, honesty, and purpose in everything we do.

Accountability – We take ownership of our work, our commitments, and the results we deliver.

Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.

Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.

Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success.

Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.

Service to Our Community – We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work.

If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time.

Job Description

Put your negotiation skills to work helping injured clients keep more of their settlement.

The Ward Law Group is seeking an experienced Personal Injury Lien Resolution Specialist to negotiate medical balances and move settled cases toward closing. If you take ownership of your files, follow through consistently, and deliver results in a high-volume environment, we want to hear from you.

What You’ll Do

• Negotiate hospital liens, medical provider balances, and other healthcare-related claims under attorney supervision and firm procedures.
• Review medical bills, verify outstanding balances and applicable insurance payments, and obtain supporting documentation.
• Submit reduction requests, follow up with providers and lienholders, and secure written confirmation of agreements.
• Manage a high-volume reductions caseload, prioritize aging files, and resolve outstanding items that delay closing.
• Maintain accurate balances, negotiation notes, agreements, and case updates in Litify.
• Coordinate with attorneys and closing staff to verify figures for closing statements and support settlement disbursements.
• Keep clients informed about reduction progress and refer legal questions or disputes requiring legal analysis to the appropriate attorney.
• Meet departmental expectations for reduction results, turnaround times, productivity, and accuracy.

What You Bring

• At least two years of hands-on plaintiff personal injury reductions experience.
• Direct experience negotiating hospital and medical provider balances, with the ability to explain your strategies and measurable results.
• Experience independently managing reductions from balance verification through written agreements and closing coordination.
• Bilingual English and Spanish, with strong negotiation and client communication skills.
• Ability to manage a high-volume caseload using legal case management software; Litify experience preferred.

Qualifications

• Bilingual English and Spanish.
• Experience negotiating hospital and provider reductions.
• Experience preparing closing statements and settlement disbursements.
• Knowledge of PIP, health insurance liens, Letters of Protection (LOPs), and medical provider billing practices.

Location

This position is open to work at our office 5 days a week.

• Office Locations: 535 5th Ave New York, NY 10017
• Position Type: Full Time (8:30 AM - 5 PM EST)

Qualifications

• Bilingual in English and Spanish.
• Experience negotiating hospital and medical provider reductions.
• Experience preparing closing statements and settlement disbursements.
• Knowledge of PIP, medical lien reductions, insurance liens, Letters of Protection (LOPs), and medical provider billing practices.
• Experience negotiating directly with medical providers within a plaintiff personal injury law firm.
• Prior experience working in a reductions department.
• Experience managing a demand department or overseeing demand teams (preferred, but not required).

Additional Information

Compensation & Benefits

• Competitive salary commensurate with experience
• Professional development and continuing education support
• Collaborative, growth-oriented team environment
• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Paid time off and paid holidays

Join Our Team

At The Ward Law Group, every role contributes to changing lives.

If you're looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we'd love to hear from you.

Apply today and become part of a team committed to excellence, accountability, and changing lives—one client at a time.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

At The Ward Law Group, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

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Compensation: USD 21 - USD 30 - hourly