Customer Service Representative

Job Description

Job Description

ABOUT YESSIOYessio, LLC is a family owned business established in 2011. Our clients rely on us to provide excellent service. Yessio is a leading provider of customer sales and professional services. We are committed to bring operational and service excellence to every contact with our customers.Position OverviewThis position handles the customer service inquiries and verifying of account information via telephone or email correspondence. Increasing and maintaining high customer satisfaction key in this role. You will also be verifying bank account and employment information so accuracy and attention to detail are attributes we are looking for.At Yessio you'll experience:Paid trainingPersonal recognition for a job well donePerformance based incentivesMonthly bonusesFamily owned business that treats employees like familyCompany barbequesMonthly team motivation contestsSpacious work area and desksWeekly coaching sessionsEmployee referral bonus programA stable employerMedical insuranceDental plansCompany paid holidaysPaid time off (PTO) which is earned starting on your 1st dayJob ResponsibilitiesPerform inbound and outbound callsEducate and build rapport with customersConsult with customers to answer customer inquiriesHelp setup customer accounts and verify banking and employment informationProcess customer paymentsExcellent service while achieving quality resultsRequired Knowledge, Skills and/or AbilitiesHigh School Diploma or GEDFluent in EnglishGood communication skillsCheerful attitudeAbility to learn new skillsGenerally computer savvySelf-motivated to improve skills and add valueGood attendance and punctualityBasic mathematical skillsSchedule and HoursFlexible work schedules.Call Center Hours: Monday Friday from 7:00 am 6:00 pm and rotating every other Saturday 8:00 am 2:00 pm.Hiring full-time and part-time positions