Billing Representative

Help patients understand their bills and keep our claims and accounts accurate, clear and up to date.

About the role

As a Billing Representative, you’ll make the billing side of care simpler for our patients. You’ll work on claims, payments and patient accounts, and answer billing questions with clarity and patience.

You’ll partner with Patient Services and our clinical teams to make sure every account is accurate from check-in to final payment.

What you’ll do

• Submit and follow up on insurance claims
• Review and resolve denials, rejections and account discrepancies
• Post payments and adjustments accurately
• Answer patient billing questions by phone, email and portal
• Set up payment plans and explain statements clearly
• Work with Patient Services to keep insurance and demographic information current

What you’ll bring

• Experience in medical billing, claims or revenue cycle work
• Knowledge of insurance plans, EOBs and billing terminology
• Strong attention to detail and accuracy
• Clear, patient communication, especially when explaining costs
• Experience with practice management or billing software
• Knowledge of CPT and ICD-10 coding is a plus

Working at Coastal

Monday to Friday during practice hours. No nights, no weekends.

Everything happens at our Scarborough office, under one roof.

Close-knit team

Departments that communicate well and help each other every day.

Independent practice

Decisions centered on patients and the people who care for them.