Unit Coordinator, Surgical Neuroscience Intensive Care Unit, 24 Hours (Evenings)

Overview POSITION SUMMARY: Responsible for the overall clerical functions of the nursing station/front desk. Working collaboratively with the clinical team, the Unit Coordinator participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members. Position: Unit Coordinator Department: Surgical Neuroscience Intensive Care Unit - SICU Schedule: Part Time, 24 Hour, Evenings. Responsibilities Care of the Patient and Family/Visitors: Performs direct service activities to ensure patients and families/visitors receive timely information and appropriate responses; greets and directs patients, families, visitors and staff in a friendly, courteous, positive customer service manner; identifies self; provides informative, non-clinical information when requested by patients, families, staff or visitors; interacts in a courteous professional manner. Coordinates activities of front desk/office support services; performs clerical duties for the department; answers/responds to telephone calls and inquiries in a timely manner; handles inquiries; refers calls/inquiries to appropriate personnel; checks and replies to e-mail and voice messages during shift. For Respiratory Therapy Dept: logs in to the pulmonary function test (PFT) extension at the start of each shift, follows breaks and lunch; logs off the PFT extension at breaks, lunch, and end of shift; uses manual/computer programs/terminal for access and data entry of patient information, verifies and updates as necessary, prints reports, faxes as needed, orders items as needed, schedules appointments, verifies information, etc.; answers patient call lights promptly and responds to patient requests within the scope of role; follows up on call light requests to ensure nursing staff has responded. Maintains communication data (computer, charge/white boards, daily communication sheets, assignment sheets, updates room name tags, etc.) and participates in orienting patients to their room, call lights, telephones, and unit information; distributes welcome letters and informational packets; initiates daily RN phone assignment and triage calls through the patient call system. Secures patients’ personal property, maintains a belongings list for every patient, copies belongings lists at discharge, and files them appropriately; monitors healthcare software and bed board for discharge orders, prints discharge summaries, places discharge summaries in charts, and schedules clinic appointments prior to discharge; handles and distributes mail, flowers, gifts, etc. Facilitates patient/family/visitor access to hospital services (cafeteria, chapel, gift shop, parking, cashier, etc.); identifies emergency situations and initiates appropriate response actions; familiar with the area disaster plan and unit. Coordinates transportation for patients and related materials (VA, chair car, patient transport, medical records, specimens, etc.), using computer software/terminal for data entry; interfaces among departments to ensure timely service information and materials; identifies and resolves questions and discrepancies within scope of role. Performs a variety of office and clerical functions (photocopying, faxing, etc.); manages copier maintenance and supplies; coordinates unit communications, including paging physicians or staff and contacting family members/next of kin. May assist in patient admission, discharge, and transfer processes by handling insurance pre-approvals, demographic verification, and medical records handling as applicable. Medical Records and Order Entry: Maintains accurate patient care records; prepares charts/labels on admission; ensures chart completeness and proper labeling; retrieves and enters data, communicates findings to clinical team, and maintains unit databases and logs (e.g., diet list, census, supply logs). Transcribes patient care orders accurately and timely; collaborates with healthcare team to coordinate test/procedure scheduling and pre-test/procedure preparation; communicates test/procedure schedule and changes to patients, families, PCPs, consultants, and staff. Maintains Downtime materials and guides staff in downtime procedures; ensures Downtime Box availability and location familiarity; handles downtime computer and printer access. Care of the Environment, Equipment and Material Supplies: Performs activities to maintain a clean, safe unit environment; conducts daily rounds; initiates repair orders and tracks equipment; orders supplies and maintains par levels; troubleshoots basic office equipment and performs routine maintenance tasks. Work Rules, Standards, and Competency: Supports a positive work environment; adheres to hospital policies, standards, and regulations; participates in meetings, quality initiatives, and educational activities; maintains uniform and I.D. badge; assists in orientation of new staff; adapts to changing needs and coordinates breaks with unit activities; promotes hospital mission and infection control practices. Qualifications Education: Requires a high school education or GED. Experience: One to two years of clerical experience; healthcare setting preferred. Certificates/Licenses/Registrations: Competency requirements as offered; may require additional hospital-specific certifications. Knowledge and Skills: Proficiency in English (spoken and written); multilingual skills preferred; ability to interpret medical terminology; proficiency with Microsoft Office and hospital systems (e.g., SEM, IDX, SDK); ability to troubleshoot basic office equipment; strong interpersonal skills; excellent organizational skills; ability to manage multiple tasks in a fast-paced environment. Benefits and Additional Information Compensation Range: $19.35 - $26.04 per hour. Salary offers are based on minimum qualifications and may consider education, experience, and certifications. BMCHS benefits include medical, dental, vision, pharmacy, retirement plans, paid time off, and career development opportunities. Equal Opportunity Employer/Disabled/Veterans. If accommodation is needed for the application process, contact Talent Acquisition. #J-18808-Ljbffr Boston Medical Center