Strategic Customer Success Manager Hybrid, SanFrancisco

Overview Prolific is not just another player in the AI space — we are the architects of the human data infrastructure that is reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. Our Strategic Sales and Success team works with most of the world’s leading frontier AI model creators on one of their highest priority initiatives. The role is to partner with frontier AI model creators to ensure they achieve breakthrough value through our human data offerings, leading adoption, consumption, development, and value realization as a trusted advisor for AI research, program management, and business stakeholders. You will own the end-to-end success lifecycle, guiding customers from onboarding to maturity, expansion, renewal, and advocacy while collaborating with Prolific’s Services, Support, Sales, Solutions Engineering, Product, Marketing, and other teams. Responsibilities Partner with frontier AI model creators to ensure the success of their research initiatives, human data/feedback programs, and quality assurance benchmarks Serve as a trusted advisor—translate research and business objectives into actionable strategies for Prolific’s platform and services Lead business reviews and executive engagements with clients, building case studies and advocacy stories that highlight how Prolific is driving frontier AI research for them Drive continuous improvement of success playbooks, processes, and customer-facing resources, replicating best practices in usage-based models and research workflows Spend time face-to-face with customers and peers to collaborate, learn, and grow together in service of shared outcomes Qualifications 6+ years in a customer-facing strategic or enterprise customer success (and/or leadership) role, ideally in a business where value is aligned with increased consumption Experience developing strategic success plans and orchestrating cross-functional dynamics to drive positive outcomes with customers Operational rigor and experience forecasting consumption to identify opportunities, mitigate risk, and measure growth Demonstrated success navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship Strong business acumen with the ability to interface with senior customer stakeholders (C-Suite, VP, research leads) as well as technical teams (engineers, data scientists, product owners) Fundamental understanding of AI, machine learning, LLMs, or similar concepts—enough to speak credibly about research use cases and value levers Desire to contribute to a rapidly growing, innovative business and elevate the team Compensation and Benefits For pay transparency, the base salary range for this full-time role in San Francisco or New York is $180,000 - $240,000 per annum. The compensation package may include base salary, equity, and benefits, with the potential for a cash variable element such as a bonus or commission. #J-18808-Ljbffr