Client Experience & Events Coordinator

Client Experience & Events Coordinator

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions. Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That's why we say we offer far more than furniture. We're Furnishing Knowledge.

We're looking for an energetic, detail-oriented, and relationship-driven Client Experience & Events Coordinator to create exceptional experiences for visitors to our Chicago Inspiration Center in the heart of Fulton Market. Our Chicago location welcomes local, regional, and national guests and serves as an important expression of the KI brand. In this highly visible role, you'll help ensure every client visit, showroom tour, event, and interaction is engaging, seamless, and memorable. The salary range for this position is between $28-34/hour based on candidate skillset and experience.

If you enjoy building relationships, planning events, creating welcoming environments, and working at the intersection of design, hospitality, and business, we'd love to hear from you.

What You'll Do

Deliver Exceptional Client Experiences

• Welcome clients, dealers, designers, architects, and guests to the Inspiration Center
• Coordinate and prepare for client visits, meetings, tours, and presentations
• Create personalized experiences through thoughtful planning, hospitality, and attention to detail
• Assist with showroom tours and product demonstrations
• Coordinate presentation materials, digital signage, and visitor communications
• Anticipate client needs and proactively resolve issues
• Manage client gifts and showroom sample requests

Plan and Execute Memorable Events

• Coordinate Lunch & Learns, CEUs, networking events, happy hours, and other client engagement activities
• Partner with sales, design, and marketing teams to deliver impactful experiences
• Manage invitations, guest lists, vendors, catering, décor, setup, and follow-up activities
• Support KI's presence at trade shows and industry events
• Assist with the annual Fulton Market Design Days experience

Serve as a Brand Ambassador

• Maintain an organized, welcoming, and inspiring showroom environment
• Ensure the Inspiration Center consistently reflects KI's brand standards and client experience expectations
• Manage product libraries, sample inventory, and showroom resources
• Coordinate showroom schedules, tours, and appointments
• Gather visitor insights and share recommendations to continually enhance the customer experience

Support Business Operations

• Provide administrative support to local sales and leadership teams
• Manage budgets, invoices, expense reports, and reporting metrics
• Utilize Salesforce and other systems to track visitor engagement, events, and showroom activity

What We're Looking For

Required Qualifications

• Associate's or Bachelor's degree in Interior Design, Business Administration, or a related field
• 2 to 5 years of experience in a client-facing role
• Strong organizational skills and exceptional attention to detail
• Outstanding verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office Suite

Preferred Qualifications

• Event planning or coordination experience
• Commercial furniture, architecture, design, or related industry experience
• Salesforce experience
• Passion for hospitality, client service, and creating memorable experiences

What Makes You Successful

• You naturally make people feel welcome.
• You're highly organized and thrive on details.
• You enjoy planning and coordinating events.
• You're creative, proactive, and resourceful.
• You can balance multiple projects while maintaining a positive attitude.
• You enjoy working collaboratively across teams and functions.

What KI Offers You:

• Ownership: Employee Stock Ownership Plan (ESOP) – be a part-owner of the company!
• Health & Wellness: Competitive Health, Dental, & Vision Insurance.
• Future Planning: 401(k) Plan with Company Match.
• Time Off: Paid Vacation, Sick Days, & Holidays.
• Wellness Perks: Fitness reimbursement programs.
• Discounts: Special pricing on company products.
• Education: Support for degree programs and certifications.
• Full Benefits: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).

Apply Today!

KI is an Equal Opportunity Employer.