Program Support Assistant

Job Summary Job Summary This position is in D.C. Fire and Emergency Medical Services Department, (FEMS) Fleet Management Division. The mission of the District of Columbia Fire and Emergency Medical Service Department is to preserve life and promote health and safety through excellent pre-hospital treatment and transportation, fire prevention, fire suppression and rescue activities and homeland security awareness. This position serves as a Program Support Assistant responsible for providing a variety of clerical and administrative functions that are auxiliary to the supervisor’ responsibilities in the management of the complete program. The incumbent uses considerable discretion and independent judgment in the performance of duties. Duties And Responsibilities Receives telephone calls and visitors of FEMS. Ascertains the nature of call or business of visitors and determines appropriate action. Responds to a variety of inquiries requiring technical knowledge and refers other inquiries to appropriate office staff or to other organizations, as required. Handles many requests for information and resolves or assists in resolving a variety of conflicts that may arise. Receives and screens incoming correspondence and determines appropriate action. Determines those that can be acted upon personally and takes necessary action. Refers to correspondence requiring supervisor’s attention to supervisor, or other appropriate staff people. Maintains control records on incoming correspondence and action documents and follows up on work in process to ensure timely reply or action. Performs administrative, program, and technical work to support the assigned program and its operations. Applies broad and extensive clerical and technical administrative procedures, methods, and techniques to support managers, supervisors, and higher graded specialists. Qualifications And Education Candidates must have Specialized experience that equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade in the normal line of progression. License and Certification None Working Condition/Environment Work is performed in an office setting that is adequately lighted, heated, and ventilated. Normal safety precautions are required. Other Significant Facts Collective Bargaining Unit : This position is not covered under the collective bargaining agreement. Duration of Appointment Career Service — Regular Appt. Tour of Duty Monday – Friday 9:00 am-5:00pm Pay Plan, Series, Grade CS-0303-9 Promotional Potential No Known Promotion Potential Position Designation This position is designated as a Safety Sensitive position and is subject to mandatory pre-employment and periodic Criminal Background Checks and Traffic Records Checks (as applicable). This position is also subject to mandatory pre-employment and random Drug and Alcohol Testing. Safety-sensitive positions, including those for which testing is required by law, are subject to the following drug and alcohol tests: (1) pre-employment, (2) random, (3) reasonable suspicion, (4) post-accident or incident, and (5) return-to-duty or follow-up. The position that you have been appointed to or occupy and which is listed above is designated as safety-sensitive and is therefore subject to drug and alcohol testing. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana. Residency Preference Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment. EEO Statement The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor. #J-18808-Ljbffr