Development and Intake Supervisor

Job Description

Job Description

We are seeking a Development and Intake Supervisor!

Southeastern, OH

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

The OhioRISE Development & Intake Supervisor provides leadership and oversight for OhioRISE intake, transfers of care, and OhioRISE onboarding requirements and workforce support activities. This position collaborates with program leadership to improve operational processes that reduce administrative burden while enhancing care coordination service linkage to youth and families.

The salary for this position is $52,609.67 - $63,282.33 annually, based on experience, education and licensure.

Essential Functions

• Supervise and coordinate the activities of Referral Specialists and OhioRISE Development Coordinator through team meetings, regular communication, coaching, and supervision.

• Oversee the OhioRISE care coordination intake and referral process to ensure timely and accurate linkage to care coordination in accordance with program requirements and established timelines.

• Analyze management reports, workforce metrics, and electronic case records to identify trends, opportunities for improvement, and operational needs in order to optimize workflow procedures

• Monitors the tracking and documentation of OhioRISE-specific onboarding activities to ensure team members have a welcoming, organized, and consistent onboarding experience.

• Maintains oversight of all OhioRISE training documentation and reporting requirements necessary for audits, compliance reviews, and program oversight.

• Ensures support planning and coordination of professional development activities, including scheduling speakers, organizing materials, tracking attendance, and coordinating logistics.

• Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines

• Travel within designated service areas

• Perform all other duties as assigned

Minimum Requirements:

Education/Licensure:

• A high school degree or GED equivalent is required

• A bachelor’s degree in healthcare, behavioral health or related field is preferred

Experience:

• Three years of experience providing coordinated supportive services/care coordination services or administrative support in a behavioral health setting is required.

• Previous supervisory experience is preferred

• Experience working in the behavioral health field required, preferably experience working with multi-system youth, or individuals with autism and/or developmental disabilities is required

• Experience working within Electronic Health Record systems is required

Knowledge, Skills and Abilities:

• Knowledge of community health & human service systems is preferred

• Knowledge of high-fidelity wraparound services preferred (training provided post-hire).

• Advanced communication skills, both oral and written is required

• Advanced knowledge in Microsoft Office Suite, including advanced skills in Microsoft Word, Excel, and PowerPoint, with the ability to create reports, analyze data, and develop presentations

• Ability to maintain confidential information is required

• Advanced organizational skills are required

• A valid driver's license and the ability to operate a motor vehicle is required

• An appropriate level of auto insurance coverage is required

• Ability to operate, receive and conduct on-camera video calls and/or meetings in an automated office environment is required

• Ability to manage deadlines within a fast-paced, high-volume environment is required

• Ability to effectively operate in an Internet-based, electronic health record (EHR) and other data environments

• Ability to maintain high-speed internet connection is required

• Ability to maintain a minimum of 100mbps for high-speed internet connection is required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer is required

• Must be able to lift up to 15 pounds at times is required

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.

Benefits include:

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

To learn more about our organization:

OUR MISSION
Delivering exceptional care through connection

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Wellbeing - We celebrate one another's strengths, and we support one another in being well

Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.