Case Manager

Senior Case Manager – Houston, TX

Join the mission to bring closure, justice, and peace to thousands of families. Our firm's bedrock is built on our client service standards to provide assurance, compassion, and empathy throughout the client experience. Our firm is one of the fastest growing injury and wrongful death law firms in the country, known for its results, client experience, structure, and high-performance culture.

Amaro Law Firm is fast paced, committed to our core values, and an ideal environment for passionate professionals looking to make a difference in our community and in their clients' lives. The right candidate will gain access to a generous compensation package tied to what he or she can achieve based on their work ethic and production.

We have 20+ years of experience in personal injury, wrongful death, insurance claims, and commercial litigation, with a renowned reputation in truck wrecks, catastrophic injury cases, and wrongful death litigation and trial work.

Our firm provides comprehensive training, supports continuing legal education, and maintains a supportive culture for growth. We are looking for someone who takes ownership, is a lion for clients, and feels a calling to build a reputation and a lasting career in the industry.

Key Core Values

• Be Used and Useful to Others
• Ethos before Egos
• Excellence is Our Presence
• Control the Controllables
• Comfort in Discomfort

Our Culture

At our core, we operate with a results-driven mindset. Every role — from intake to case management to attorneys — understands how their work directly impacts case value, client experience, and firm growth. Team members are empowered to make decisions, solve problems, and continuously improve processes rather than simply move files from one stage to another. Unlike many law firms, Amaro is run like a corporation with high service standards and a high-performance culture, using EOS, KPIs, OKRs, SOPs, and other standard corporate strategies and tactics to maximize our efforts for our clients while maintaining organization, standards, and efficiencies.

The Role

We are seeking a Senior Case Manager to join our high-energy legal team. This position offers significant opportunities for long-term career development within our growing practice.

Required Experience

• 5+ years in personal injury case management
• Comprehensive case handling from treatment through settlement
• Expertise in demand letter preparation
• Advanced settlement negotiation skills
• Assisting clients with treatment coordination
• Client management and communication per Standard Operating Procedures
• Delivering 5-star, justice-driven service
• Ability to achieve KPI metrics
• Proven experience in a high-volume professional setting
• Exceptional organizational and multitasking abilities
• Superior verbal and written communication skills
• Strong attention to detail with effective deadline management
• Collaborative, team-oriented mindset
• Bilingual in Spanish and English preferred

Key Responsibilities

• Overseeing client treatment compliance and case progression
• Collaborating with attorneys on pre-litigation matters
• Conducting thorough case investigations and fact-finding
• Managing file organization and tracking
• Preparing and analyzing detailed reports
• Handling a high-volume caseload in a fast-paced environment

Preferred Skills

• Proficiency with FileVine software
• In-depth knowledge of medical terminology
• Expert-level settlement negotiation experience

Key Characteristics

• Punctual and reliable
• Highly self-motivated
• Collaborative and team-focused
• Receptive to constructive feedback
• Professional demeanor
• Results-driven with a focus on excellence

Schedule

• Monday - Friday | 8:30 AM - 5:30 PM or 9:00 AM – 6:00 PM
• Overtime typically optional

Compensation & Benefits

• Competitive salary
• Comprehensive medical, dental, and vision coverage (no cost to employees)
• 401(k) with employer matching
• Generous paid time off
• Parental leave
• Professional development assistance
• Life insurance

Amaro Law Firm is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.