Regional Manager

Job Description

Job Description

Locations: Akron, Cuyahoga Falls, Hudson, Kent, Macedonia, & Norton, OH

About Redwood:
At first glance, Redwood Living, Inc. (Redwood) is a company that builds and manages single-story apartment homes. But when you look closer, you'll see we are so much more. We are builders, innovators, and individuals who go the extra mile. Our success is driven by the incredible people who make up our workforce. Our Redwood Ambassadors are not only passionate and talented but also empowered to make decisions that enhance the lives of our residents and their fellow employees. Join us and be part of a team that values creativity, dedication, and the power to make a difference.

We live by eight core values that guide everything we do:
• Do One Thing Really Well
• Be Entrepreneurial
• Serve Those You Lead
• Deliver More Than Expected
• Communicate Openly and Honestly
• Instill Family and Team Spirit
• Demonstrate Integrity and Authenticity
• Be Nice and Have Fun

Position Overview:
Under the general direction of the Vice President of Property Operations, the Regional Manager is responsible for managing the operations team of the assigned portfolio by providing support and leadership; communicating goals and objectives and ensuring all policy and procedural compliance matters are met. They are responsible for the profitability of an assigned group of properties, where results are measured by the overall economic performance. They will conduct all organizational business and practices in accordance with Redwood Living, Inc. policies.

Essential Duties and Responsibilities:

• Directly responsible for managing the neighborhood to achieve budgeted goals

• Responsible for accounts payable, accounts receivable, payroll, and monthly reporting

• Approve payables for specified assets (within approval guidelines)

Staff Management:

• Responsible for hiring, reviewing, managing, performance appraisal, and terminating site associates as needed

• Manages employment or contracting for services of maintenance, housekeeping, leasing, and grounds-keeping

• Assist with company-wide initiatives and training programs

Additional Duties:

• Provide advanced level of customer service when dealing with clients, associates, and vendors

• Maintain neighborhood compliance

• Coordinate inspections and audits with bank examiners, equity partners, state agencies, and local government officials

• Ensure staff adherence to all fair housing laws

• Oversee the marketing of the neighborhood through various sources of print, online media, networking, and event management

• Direct preparation of financial statements and reports on the status of neighborhoods such as occupancy rates and dates of lease expirations

• Communicate the status of projects and issues with the Director of Property Operations on a regular basis

• Perform all other related duties as assigned

• Maintain a record of acceptable attendance and punctuality

• Observe all company rules and safety procedures

Behavioral Skills:

• Respectfulness

• Business Acumen

• Trustworthiness

• Ability to work independently and without close supervision

• Leadership

• Excellent troubleshooting skills

• Strong customer service orientation

• Ability to work under pressure

• Strong time management and analytical thinking skills

• Hands-on inclination

Minimum Qualifications, Education, and Certifications:

• High school diploma or GED required

• Bachelor’s degree preferred

• 3 years of sales management experience required

• Proficiency in Microsoft Office Suite required

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

• Ability to write reports, business correspondence, and procedure manuals

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

• Ability to work with mathematical concepts such as accounting and fundamental geometry

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Up to 50% travel is required in this role

Discover the amazing benefits and perks that Redwood Apartment Neighborhoods offers! Visit our website today to learn more and see why Redwood is a great place to work: Redwood Apartment Neighborhoods | Employee Benefits & Perks

Redwood Living, Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and Redwood provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.