Extra Help / Intake and Market Research Assistant

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: 07/13/2026 Type of Position: Clerical Workstudy Position: No Job Type: Temporary (Fixed Term) Work Shift: Sponsorship Available: No Institution Name: University of Arkansas at Little Rock The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. If you have a disability and need assistance with the hiring process please contact Human Resources at View phone number on click.appcast.io. For general application assistance or if you have questions about a job posting, please contact Human Resources at View phone number on click.appcast.io. Department: Arkansas Small Business & Technology Development Department's Website: asbtdc.org Summary of Job Duties: The Intake and Market Research Assistant supports the delivery of ASBTDC services through customer intake, client follow-up, and market research activities. This position serves as an initial point of contact for prospective entrepreneurs and small business owners seeking assistance from the ASBTDC and helps ensure clients are connected with appropriate resources and consulting services. The position requires frequent communication with prospective and existing clients by telephone, email, videoconference, and in person. The successful candidate must be comfortable initiating conversations, gathering information, answering questions, assisting walk-in customers, and providing excellent customer service. The position also fulfills market research requests by collecting, organizing, and summarizing information from online databases, industry resources, and public data sources to support business planning and decision-making. This is an hourly (20 hours per week), grant-funded, on-site, non-benefits eligible position. This position is governed by state and federal laws and agency/institution policy. Qualifications: Minimum Requirements: A formal high school diploma. Preferred Education and or Experience: Significant secondary coursework in business, communications, economics, marketing, data analytics, or a related field; Experience conducting market research; Experience working with customers or providing customer service; Experience utilizing Microsoft Office applications. Job Duties: Customer Intake and Client Support Serve as an initial point of contact for prospective entrepreneurs and small business owners, providing professional, courteous, and knowledgeable customer service; Engage directly with prospective entrepreneurs and small business owners by telephone, email, videoconference, and in person to answer questions, gather information, assess needs, and connect clients with appropriate ASBTDC services and resources; Assist walk-in customers with small business questions and provide information regarding startup, business planning, training opportunities, and ASBTDC services; Support day-to-day customer intake activities and assist walk-in, phone, email, and online inquiries; Conduct outbound phone calls to prospective clients, event attendees, and training registrants to provide assistance, answer questions, encourage engagement, and support ASBTDC service delivery; Conduct follow-up communications with event attendees, event registrants, and prospective clients; Assess customer needs and direct clients to appropriate ASBTDC services, consultants, training opportunities, and resources; Confirm that prospective clients and eCenter signups are contacted promptly; Assist in maintaining positive customer relationships and providing excellent customer service; Document activities in accordance with ASBTDC documentation procedures. Market Research Support Conduct secondary market research using online databases, industry resources, AI tools, and public data sources; Maintain and update geographic, demographic, customer segment, and business activity profiles; Assist with collecting, organizing, and validating data from various sources; May create basic data visualizations and organize datasets for internal and client use; Assist with market research projects supporting small business consulting activities, technology commercialization projects, and special initiatives. Other Support organizational marketing and outreach activities; Work cooperatively with staff to provide high-quality assistance and customer service; Maintain confidentiality and adhere to the University System and ASBTDC Conflict of Interest standards; Perform other duties as assigned to accomplish the goals and mission of the organization. Knowledge, Skills, and Abilities Excellent verbal communication skills and the ability to communicate confidently and professionally with prospective clients, business owners, and stakeholders by telephone, videoconference, and in person; Ability and willingness to initiate outbound phone calls and engage in frequent client communication as part of daily responsibilities; Ability to comfortably engage with walk-in customers, answer questions, and provide assistance in a professional and welcoming manner; Strong written and interpersonal communication skills; Ability to gather information, assess customer needs, and provide clear guidance regarding available services and resources; Strong organizational skills and attention to detail; Ability to manage multiple assignments and deadlines; Ability to maintain confidentiality; Proficiency in Microsoft Office Suite; Ability to work at the ASBTDC office during business hours as assigned; Must adhere to the University System and ASBTDC Conflict of Interest standards Additional Information: Salary Information: $21/hr Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume Optional Documents: Special Instructions to Applicants: Department will not sponsor foreign nationals Recruitment Contact Information: Heather Robinette, Entrepreneurial Services Manager, View email address on click.appcast.io All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Motor Vehicle Reports Check The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity: Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking Frequent Physical Activity: Driving, Standing, Walking Occasional Physical Activity: Lifting, Pulling, Pushing Benefits Eligible: No The University of Arkansas System is a comprehensive, publicly-supported higher education institution composed of 18 unique campuses, divisions and administrative units that share the singular goal of serving Arkansas residents and others by developing and sharing knowledge to impact an ever-changing world. The UA System provides access to academic and professional education, and develops intellectual growth and cultural awareness in its students, staff and faculty. The system further promotes an atmosphere of excellence that honors the heritage and diversity of our state and nation. It provides students, researchers and professionals with tools to promote responsible stewardship of human, natural and financial resources in Arkansas and around the globe, and with workforce-relevant knowledge to enhance economic development efforts that improve the overall quality of life and societal well-being. Universities University of Arkansas, Fayetteville University of Arkansas at Little Rock University of Arkansas for Medical Sciences University of Arkansas at Monticello University of Arkansas at Pine Bluff University of Arkansas at Fort Smith The University of Arkansas System eVersity Two-Year Colleges Phillips Community College of the University of Arkansas University of Arkansas Community College at Hope-Texarkana University of Arkansas Community College at Batesville Cossatot Community College at the University of Arkansas University of Arkansas Community College at Morrilton University of Arkansas Community College at Rich Mountain University of Arkansas Pulaski Technical College Other Units University of Arkansas System Division of Agriculture Arkansas Archaeological Survey Criminal Justice Institute Arkansas School for Math, Sciences, and the Arts University of Arkansas Clinton School of Public Service Arkansas Research and Education Optical Network (ARE-ON)