Billing Operations, Specialist

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100® trust Conga when commercial complexity is high and global impact is on the line. Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture. Job Title: Billing Operations, Specialist Locations: US– Boston, MA, Houston, TX Reports to: Sr. Manager, Billing The billing team is a fast‑paced team. We get a lot done in a limited amount of time. The billing analyst needs to be highly detail oriented. They need to be able to communicate with various teams throughout the company – Sales, Business Ops, Customer Success, AR, Accounting, Finance, IT, Legal, etc. Responsibilities This role sits at the center of our revenue operations, ensuring accuracy, consistency, and timeliness in how we bill and recognize revenue. The Billing Operations Specialist plays a critical role in preparing daily customer billing, supporting month‑end and quarter‑end close activities, and contributing to the integrity of our financial reporting. Beyond day‑to‑day execution, this position has meaningful visibility across the business—partnering closely with Sales, Customer Success, Finance, Accounting, Legal, and IT to resolve billing inquiries, ensure contract alignment, and maintain a seamless customer experience. This role also contributes to our annual audit readiness, reinforcing compliance and strengthening internal controls. Equally important, the specialist is expected to identify and implement process improvements, helping to scale and optimize billing operations as the business grows. In short, this role is not just transactional—it is a key driver of operational efficiency, cross‑functional alignment, and financial accuracy, with the opportunity to make a tangible impact through both execution and continuous improvement. Qualifications Undergraduate degree in Accounting and/or Finance Prior Billing experience with a SaaS company is preferred Must have an advanced knowledge of Excel Detail orientation Ability to problem solve Ability to work independently but also be a team player Able to multi‑task and prioritize in fast‑paced environment Exceptional time management skills Strong communication and interpersonal skills Experience with NetSuite is desired but not a must‑have Preferred Experience Experience supporting billing operations within a high‑growth SaaS or subscription‑based business model Strong proficiency in Excel, including the ability to work with large datasets, perform reconciliations, and identify discrepancies Hands‑on experience with NetSuite or similar ERP/billing platforms Demonstrated ability to identify, recommend, and implement process improvements within billing or finance operations Experience supporting month‑end and quarter‑end close processes, including collaboration with Accounting and Finance teams Exposure to or participation in annual audit processes, with an understanding of controls and documentation requirements Proven ability to partner cross‑functionally with teams such as Sales, Customer Success, AR, Legal, and Finance to resolve complex billing issues Strong analytical mindset with a track record of problem‑solving and root‑cause analysis Ability to balance accuracy and speed in a fast‑paced, high‑volume environment Excellent communication skills, with the ability to clearly explain billing concepts to both financial and non‑financial stakeholders In the spirit of the Conga Way, we strive to design easy‑to‑understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs. Listed below is the U.S. base salary range for this full‑time position. Within the range, individual pay is determined by job‑related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance. U.S. base salary range: $58,150 – $93,040 USD Equal‑Opportunity Employer Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third‑party solicitation or resumes for our posted FTE positions. Resumes received from third‑party agencies that are unsolicited will be considered complimentary. Conga's Applicant Privacy Statement The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement ( By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement. Preferred Resume Format: PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly. #J-18808-Ljbffr Conga