Call Center Representative

Customer Experience RepresentativeCustomer Experience Representative | $20/hr + Incentives | Full-Time| Apply ImmediatelyTraining starts October 19th from 9 AM to 5:30 PM- Monday thru Friday. All schedules include weekends. You don't have to chase leads, dial by hand, or figure it out alone. We've built the system — we need the people to run it. $20.00 per hour to start. We are looking for go-getters who aren't afraid to reach out to our members and potential customers. Multiple incentive programs available with the opportunity for income growth within your first 90 days based on performance.Goettl has been in the business since 1939, and our contact center is built to match that pace. Our team is supported by AI — inbound calls are routed automatically and outbound campaigns run through an automated dialer. That means you walk in every shift with a full queue, the right tools, and a clear playbook. Your job is to connect with customers, book the work, and deliver the kind of experience people remember. Everything else is handled.Why Goettl:AI-powered tools handle the heavy lifting — you focus on the customer, not the busyworkClear promotion path: CXR I through CXR IV with defined performance milestonesOngoing paid training — we keep you sharp on every product, service, and promotionFull benefits: medical, dental, vision, 401(k) matchWhat You'll Do:Handle inbound calls — book appointments, answer questions, deliver a great experience every timeWork outbound campaigns using our automated dialer — reach current and prospective customersSell Goettl's Sadie Preventative Maintenance Program and cross-sell additional servicesSet up accounts, enter detailed notes, and keep every interaction documented in the systemStay current on all active promotions, pricing, and service offerings across all marketsBe the voice of Goettl — professional, knowledgeable, and focused on solving the customer's problemWhat We Need:1+ year of customer service experience- comfortable with AICall center experience preferredSales-oriented mindset — you're comfortable asking for the bookingStrong communicator — clear, professional, and calm under pressureComputer proficient — you can navigate multiple applications simultaneouslyTyping speed of 30+ WPMReliable and punctual — attendance matters hereAble to pass background check and drug screen upon offerIf you're good on the phone, motivated by performance, and want a company that has the tools to back you up — this is worth your time.Apply now. We move fast for the right people.Winner of 8 Culture Awards by Top Workplaces- check out our page @ Working at Goettl Air Conditioning and Plumbing | Top Workplaces Goettl Air Conditioning & Plumbing