Call Center Representative

NorthKey Community Care is seeking a full-time Call Center Customer Support Representative to provide a high level of customer service in interacting with new clients and callers. This position is responsible for a variety of duties, including answering phone calls within a centralized call center, providing excellent customer service, scheduling client appointments, and serving as an informational resource to callers about NorthKey Community Care's services and programs. Training hours would be M-F 8:30 am to 5 pm and then the schedule would switch to M-F 10 am to 6 pm.

PERKS & PAY

• Salary: $14.00 an hour
• Up to 12% annual contingency bonus
• Generous plan for paid time off (PTO) (Up to 16 days the first year)
• 10 Paid Holidays
• Individual and family insurance coverage: Various medical, vision, and dental plans to choose from
• HSA Employer match up to $1000 depending on plan
• 401(k) with employer match
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program.

QUALIFICATIONS

• High school diploma or GED required.
• Experience in customer support, receptionist, and/or administrative duties is preferred.
• Possess strong phone contact, active listening, and customer service skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to adapt and respond to different types of individual needs

JOB DUTIES

• Answer calls to NorthKey's centralized call center to support clients in a courteous and polite manner by providing a high level of customer service.
• Be an informational resource to both staff and clients contacting the call center.
• Maintain a patient and empathetic attitude at all times.
• Contact clients by telephone to remind of upcoming appointments for identified staff members.
• Schedule and reschedule appointments for outpatient providers and other programs as deemed necessary.
• Maintain electronic health records per state regulations.
• Adhere to confidentiality in all matters pertaining to client information.

NORTHKEY COMMUNITY CARE - COMPANY OVERVIEW

Since 1966, NorthKey Community Care (NorthKey) has provided effective and efficient mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), NorthKey offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region. Come join the NorthKey team to help Transform Lives and Communities Through Excellence in Mental Health, Substance Use, and Developmental Disabilities services!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance