Hyperscaler Build Services Director Plano,Texas,United States Service Delivery Posted 16 hours ago
Ericsson GmbH
- # Hyperscaler Build Services DirectorPlano,Texas,United StatesFind out how well you match with this jobJob ID784528## Join our Team**Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.****Location:** Plano, Texas or Overland Park, Kansas**About this opportunity:**We are looking for a Service Delivery Director (SDD) who will be accountable to deliver optical fiber installation, remediation, decommissioning, rack and stack, and other build services to hyperscale cloud supplier locations throughout the world--on time and under budget. This role involves strategic planning, global team and vendor management, client relationship management, and continuous improvement of service delivery processes.**What you will do:*** Provide end-to-end oversight of services delivery to hyperscale data center locations, ensuring adherence to timelines, budgets, and service level agreements (SLAs).* Partner with Project Directors to plan current business, onboard new programs, minimize program costs, and proactively identify and mitigate delivery risks.* Lead customer management efforts by maintaining strong internal and external relationships, driving strategic initiatives to enhance customer experience, and delivering performance-driven business reviews.* Resolve escalated service delivery issues while ensuring professional, timely, and effective communication.* Drive delivery excellence by optimizing performance, quality, and cost through resource planning, global delivery utilization, offshoring strategies, automation, industrialization, and process efficiency.* Define, track, and improve key performance indicators (KPIs) to measure delivery performance and operational health.* Establish and lead regular governance with key customer stakeholders, Program Directors and Market Areas.* Build and maintain strong relationships with Market Area leadership, delivery organizations, and local entities to ensure alignment and execution success.* Anticipate potential operational risks and proactively minimize service disruptions across the delivery lifecycle.* Maintain systems of record, providing input to improve ways of working through automation and AI* Lead, coach, and inspire a matrixed global service delivery organization, ensuring the right capabilities, competencies, and succession plans are in place.**The skills you bring:*** A bachelor’s degree or higher education.* At least 13 years’ experience in a combination of data center technology, driving automation, managing operations, and delivering large-scale deployment programs.* Background in data center technology, program management, and understanding of the innerworkings of Internet Service Provider (ISP) locations.* Solid telecom industry knowledge and extensive experience to address operations challenges including problem-solving and issue resolution.* Experience in utilizing a global delivery model working with offshore and nearshore delivery units, and the willingness to work across multiple time zones to meet delivery deadlines.* Proficiency using the MS Office suite**Why join Ericsson?**At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build solutions never seen before to some of the world’s toughest problems. You ́ll be challenged, but you won’t be alone. You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.**What happens once you apply?** Click Here to find all you need to know about what our typical hiring process looks like.Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.If you need assistance or to request an accommodation due to a disability, please contact Ericsson at View email address on click.appcast.io.**DISCLAIMER:** The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
- J-18808-Ljbffr Ericsson GmbH
Vacancy posted 4 days ago
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