Customer Engagement Assistant 3 - Administration Office/Bilingual in Spanish

Salary: $22.21 Hourly
Location : Administration Office - Beaverton, OR
Job Type: Part-time and Seasonal
Job Number: 26-00054
Department: RECREATION
Opening Date: 04/29/2026
Closing Date: Continuous


Description
Customer Engagement Assistant III - Bilingual Spanish Required

(HMT Complex - Administration Office)
If you're someone who thrives on making others feel welcome, appreciates the value of community, and enjoys a rewarding work environment, then the position at the Administration Office might be the perfect fit for you.
Tualatin Hills Park and Recreation District (THPRD) is looking for dependable, self-directed staff who are committed to delivering the best customer service possible. This position provides the first point of customer contact in person and on the phone with a focus on creating a safe, welcoming, and inclusive environment for all patrons, staff, and volunteers.
Pay Rate Range:

$22.21, position is eligible for a 5% bilingual pay incentive.

The hiring rate for this position is $22.21. The full hourly range for this job classification is $22.21 to $25.04. Staff may be eligible for a merit increase at the end of September.
Location:

HMT Complex - Administration Office

15707 SW Walker Rd, Beaverton OR 97006
Scheduling:

All hours, outside special events, are scheduled between Monday-Friday, 7:45am-5:15pm.
Classification Status:

This position may be eligible for multiple positions within the same classification that have the same job duties and qualifications.


Multiple positions available:

• Seasonal (up to 40 hours per week, and up to six months)
• Part-time Variable (variable schedule, up to 1,560 hours per year)

Experience, Education, and Requirements

• One-year general clerical experience including public contact AND equivalent to the completion of the twelfth grade.
• Some exposure to recreational programming is preferred, but not required.
• Must be 18 years of age or older.
• Bilingual in English and Spanish required.

Employee Perks:

Employees enjoy free drop-in access to all THPRD recreation facilities for their household. Check out the "Benefits" tab for more details and additional employee perks!
Responsibilities: This position plays a key role in providing high-quality customer service while supporting daily operations at THPRD's Administration Office. Responsibilities include warmly greeting the public, registering patrons for classes, answering districtwide questions about programs and activities, and completing assigned clerical duties.
Key components of the job include (but are not limited to):

• Independently open, close, and staff the front desk at the facility assigned.
• Greet the public, create a positive experience for customers through professional and courteous behavior, and provide information and assistance regarding schedules, program descriptions, and other general district information over the phone and in person.
• Answer telephone and direct calls to appropriate personnel, as well as take accurate messages.
• Perform general clerical support, such as generating prescribed reports, assisting the public with program enrollment by signing participants up for programs, receipting money, and performing related registration procedures.

For more information regarding job duties and qualifications, please review the hyperlinked job title.
Application Review

The hiring team reviews applications as they are received, considering suitability for the role. Strong candidates will be contacted directly by hiring officials to discuss next steps. This recruitment will be used to fulfill multiple openings.
Please be sure to fully answer the application's supplemental questions to ensure our hiring managers can appropriately evaluate your qualifications. To reduce barriers to entry, THPRD evaluates an applicant's work history and responses to supplemental questions rather than requiring cover letters and resumes. Appointments on the salary range are made based upon a pay equity analysis of bona fide factors per Oregon's Equal Pay Act.
Accommodations

THPRD is committed to the full inclusion of all qualified individuals. As part of this commitment, THPRD will ensure that people experiencing disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at
Connect with THPRD

Please follow THPRD on LinkedIn, Facebook, and Instagram to learn more about our organization.
What We Offer You
Enjoy comprehensive benefits as a part-time employee, including access to a confidential Employee Assistant Program, complimentary drop-in visits to THPRD recreation facilities, discounts on various class offerings and more! THPRD is committed to providing flexible part-time employment options tailored to your individual needs.

PART-TIME VARIABLE (PT): Part-time variable (PT) employees work less than 29 hours per week on average annually. However, they have the option of working additional hours during periods like summer or winter months. PT are eligible to receive benefits such as Paid Time Off (PTO), Holiday Pay, Compassionate Leave, and Inclement Weather Pay (if required to work).


SEASONAL: Seasonal employment is temporary and allows employees to work only during certain times of the year, up to 40 hours per week for a maximum duration of six (6) consecutive months. Seasonal employees are eligible to receive benefits such as Holiday Pay, Compassionate Leave, and Inclement Weather Pay (if required to work). Effective February 15, 2026, seasonal employees will also be eligible to accrue Paid Time Off (PTO)!
Available to all classifications:

Great Place to Work

• THPRD is a certified as of June 2024!
• THPRD offers opportunities to participate in Employee Resource Groups, including employee-led affinity groups, a Transformation & Allyship Group, or the district's Welcoming & Inclusive Committee. These groups each support equity and justice-based work within the district. Participation is included as regular paid time for part-time or full-time employees. To learn more, visit THPRD's webpage.
• Bilingual employees who utilize their language skills in the workplace up to 10% of the time, can earn an additional 5% pay incentive.
• Employee appreciation events, employee recognition programs and more!

Health & Wellness

• Employee Assistance Program (EAP) which includes, legal consultations and mediation, wellness and gym discounts, up to six (6) free counseling sessions, per counseling issue, life and career coaching, home ownership and housing support program and much more! All members of the employee's household are covered and may use EAP services.
• An Employee Wellness Program (EWP), allowing free drop-in access to all THPRD recreation facilities for you and your household
• Employees and their household can register for camps and classes during in-district registration and receive a 20% discount

Leave

• Paid Time Off - Paid leave type for part-time variable employees. Paid Time Off (PTO), will accrue at a rate of one (1) hour earned for every 30 hours worked. This is in addition to Sick leave and may be scheduled by employees for any reason! Effective February 15, 2026 the accrual rate for PTO will increase to one (1) hour earned for every 23 hours worked and will include seasonal employees!
• The ability to accrue paid sick leave at a rate of one (1) hour earned for every 30 hours worked
• Family Medical Leave eligibility for qualified family and medical related reasons
• Paid compassionate leave is available to all part-time employees to grieve the loss of an immediate family member, to make arrangements (if necessary), and to attend memorial services. Employees are eligible for paid compassionate leave for up to the hours scheduled in their average work week.

Retirement

• Available savings for retirement through a 457(b)-deferred compensation plan by contributing pre-tax dollars from your paycheck

Local Government

• An opportunity to make a difference within your community through public service
• A variety of opportunities within local government that support your professional development and evolving interests! Opportunities to apply for internal positions, explore a variety of park and recreation careers, and gain meaningful experience.
• THPRD is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program. For eligibility requirements and information, please visit the website

Community Partnerships

• Seasonal discounts to community partners such as Nike, Adidas, and Columbia Sportswear

01


Please select the option that best reflects your experience providing customer support in a public setting. Examples include: receptionist, cashier, retail/sales clerk, restaurant service staff, etc.

• No Experience
• Less than six (6) months
• At least six (6) months, but less than one (1) year
• One (1) year or more of experience

02


Please select the option that best reflects your experience using Microsoft office products, point-of-sale software, or registration software.

• No experience
• Less than six (6) months
• At least six (6) months, but less than one (1) year
• One (1) year or more of experience

03


Please select your preferred work schedule. Select all that apply.

• Seasonal (up to 40 hours per week for a maximum of six months)
• Part-time variable status (scheduled flexible hours and may work less than 1,560 hours per year).

04


Are you fluent in Spanish (speaking, reading, and writing)?

• Yes
• No

05


In 200 words or less, please describe your experience providing customer service in a public setting. Specifically, we want to hear about your experience in creating a welcoming and inclusive work environment for customers and any problem-solving strategies you have used when handling difficult situations. If you do not have experience, please tell us what unique experiences you would bring to the THPRD team at the administration office.
06


Will you be claiming Veterans Preference?

• Yes
• No

Required Question