PATIENT ACCESS SVC REP FLOAT, FCP - PATIENT CARE GENERAL - TH

Job Summary The Patient Access Service Representative (PASR) follows the Froedtert and the Medical College Performance Excellence Customer Service Standards. The role includes greeting patients, verifying and updating demographic information, collecting copays, supplies, and other payments, balancing daily cash collections, obtaining patient signatures, assisting with ancillary appointment scheduling and forms, scheduling, canceling, and rescheduling patient appointments, and answering and directing telephone calls. Job Details Location: US: WI: MENOMONEE FALLS, CP-TOWN HALL HEALTH CENTER facility (ON-SITE) Full Time Equivalent (FTE): 1.0 Standard Hours: 40.0 per week Shift: Shift 1 Experience Minimum 1 year of experience as a receptionist/assistant or customer service field. Preferred: previous experience in a healthcare setting or 2 years of experience in a similar role. Education High School diploma or equivalent required. Special Skills Effective communication skills (oral and written), ability to multitask, strong proactive organizational skills, excellent customer service skills, proficiency in Microsoft Outlook and Word; preferred knowledge of medical terminology and EpicCare, proficiency in Microsoft Excel. Perks & Benefits Benefits offered include: Paid time off Growth opportunity – Career Pathways & Career Tuition Assistance, CEU opportunities Academic Partnership with the Medical College of Wisconsin Referral bonuses Retirement plan – 403b Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, View email address on click.appcast.io, Moving Assistance, Discounts on gym memberships, travel and other work‑life benefits available Equal Opportunity Employer We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at View phone number on click.appcast.io. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at View phone number on click.appcast.io. We will attempt to fulfill all reasonable accommodation requests. #J-18808-Ljbffr Froedtert Health