Customer Service Representative (Temporary / 6 Months)

Customer Service Representative

At Woodstock Heating, Cooling, & Electrical, solving problems and helping people is our passion. We have been servicing McHenry County for over 170 years! We are seeking an energetic and highly skilled Customer Service Representative to join our team for a 6-month temporary assignment. We pride ourselves on delivering top-tier client support, and we are looking for a reliable, front-line ambassador to manage our daily customer interactions. This position requires in-office attendance for approximately 6 months. Please note that full-time, permanent employment is not guaranteed. However, for the right candidate who demonstrates excellence, autonomy, and strong alignment with our team, there is a potential opportunity to move into a permanent, remote role.

Why work for Woodstock?

• Competitive Pay: $18–$20 per hour, based on experience.
• Immediate Health & Wellness: Medical (3 options), dental, and vision coverage starting the 1st of the month following your hire date.
• Disability & Support: Company-paid Short-Term and Long-Term Disability, plus an Employee Assistance Program for you, your spouse, and your children.
• Great Company Culture: A supportive environment focused on teamwork, respect, and growth—where we like to have fun too!
• Work-Life Balance: Paid holidays and vacation time applicable during your assignment.

What You'll Do?

• Receive and manage incoming customer calls in a professional, courteous manner.
• Convert incoming calls into booked service appointments according to company guidelines.
• Dispatch service calls strategically by priority and urgency to support daily goals.
• Coordinate with field service supervisors to structure and assign the next day's first calls.
• Perform light outreach to existing clients or partners as needed.
• Assist with administrative tasks such as filing, data entry, and scheduling.
• Maintain a tidy, welcoming, and well-stocked front reception area.

What You Bring?

• 1+ years of experience in customer service, reception, or dispatching.
• Experience in an HVAC, plumbing, or electrical setting is highly preferred.
• Strong written and verbal communication skills across diverse communication styles.
• Tech-savvy: Efficient typist, proficient with phone systems and Microsoft Office (Outlook, Word, Excel).
• High school diploma or GED preferred (not required).
• Highly organized individual who thrives in fast-paced environments and peak seasons.

If you are a motivated individual who is passionate about providing exceptional customer service, we would love to hear from you. Apply today to join our dynamic team!