Service Management Office (SMO) Lead_Onsite@Portland, OR or Vancouver, WA-Full Time
PortlandJobs.net, LLC
Service Management Office (SMO) Lead Location: Portland, OR or Vancouver, WA (Onsite) Job Type: Full-Time Experience: 7 to 12 Years Job Summary: Seeking an experienced SMO Lead who will be responsible for establishing, governing, and continuously improving the Service Management framework across IT services and suppliers. The role will ensure effective adoption of ITIL practices, operational excellence, KPI‑driven service performance, and enhanced customer experience. The SMO Lead acts as the central hub for coordinating IT service management activities. Establish and govern the Service Management framework across IT services and suppliers Continuously improve processes and procedures Ensure effective adoption of ITIL practices Drive operational excellence and KPI‑driven service performance Enhance customer experience and satisfaction Act as central point of contact for service management coordination #J-18808-Ljbffr PortlandJobs.net, LLC
Vacancy posted 1 day ago
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