General Manager

General ManagerGreenwich Village - New York, NY 10011OverviewPosition Type Full Time Education Level 2 Year DegreeDescriptionYou will run a location and lead the process of 1) building a complete and competent team; 2) developing meaningful needs-based relationships with clients, and 3) delivering operational excellence to all clients.Responsibilities:Team Building Recruiting, training, and developing associatesWorkforce planning regarding skill development and cross-trainingManaging associate performance for the long termBuilding a winning culture consistent with company valuesClient Relationship Development Understanding clients wants and needs and delivering services that meet those needsEnsuring that we are making responsible promises to clientsAddressing and problem-solving client concerns in real-timePromoting and marketing the business and additional services to clientsOperational Excellence Ensuring that we are keeping all of our promises to clientsEnsuring all services exceed client expectationsMaintaining the facility and equipment in working orderEnsuring compliance with governing laws and regulationsPerformance Metrics:RevenueNumber of Strategic ClientsNet Promoter ScoreManagerTraining and Development - our Biscuits & Bath University® means our leaders are always learning and developing their skillsDevelop a career – long term opportunities for advancementLeadership PipelineIndependence (we don't micro-manage)QualificationsBachelor's degree or equivalent combination of training and experienceTen years of management experienceA passion for service and love of dogsA high level of self-awareness and willingness to changeA demonstrated ability to work effectively as part of a teamExcellent verbal and written communications skillsThe ability to plan at least twelve months in advanceAn ability to multi-taskHigh level of attention to detailProficiency in Microsoft Office Suite and Internet savvy