Analyst, Analytics

Analyst Position at Toyota Financial Services

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who We're Looking For

Toyota Financial Services (TFS) is looking for highly motivated Analysts for various open roles across our Analytics teams. The primary focus of the Analyst will be to support data-driven decisions through the acquisition and analysis of data and the effective communication of actionable insights.

This position is based at the Toyota Headquarters in Plano, TX with an expectation to be onsite 2-3 days per week.

The following Analytics teams currently have Analyst openings, and applying to this job posting will put you in consideration for all Analyst openings in Analytics:

• Residual Value Risk
  • The Residual Value Risk team is responsible for developing and leading the company's strategic outlook on the used car market, vehicle depreciation rates, and lease residual values.
  • This position will apply advanced analytical skills and business insights to execute the setting of Residual Values for new Toyota, Lexus, and Mazda lease originations. This position suits candidates who have a passion for the automotive industry and a strong understanding of vehicles and products offered in today's market. We are looking for someone who can collect, analyze and report quantitative and qualitative information with the purpose of forecasting used vehicle prices and telling the story behind the data. Ideal candidates have an exceptional attention to detail and an aptitude for solving complex problems.
• Sales Analytics
  • The Sales Analytics team delivers data-driven insights to Sales Operations, Credit, and Funding. We partner with stakeholders to improve efficiency in credit decisioning and funding operations, including throughput, cycle times, and process optimization.
  • This role involves building analyses from the ground up, translating complex data into clear insights that inform staffing models, process enhancements, and operational strategy for Credit and Funding partners.
  • Success in this role requires a collaborative mindset, ownership mentality, and drive to continuously elevate both individual and team performance.
• Loan Servicing Analytics
  • The Loan Servicing Analytics team's purpose is to help improve operational efficiency in the servicing of our lease and loan customers, to improve customer experience, and to increase customer retention through data-driven actionable insights and recommendations
  • This team analyzes data on…
  • Customer behavior (payments, calls, web and mobile app activity, email & text messages, retention, etc)
  • Operations (staffing, expenses, strategies, processes, and policies)
  • Demographics, macro-economic factors, risk tier, pricing, etc.
  • … and joins it all together to form a holistic view in which we find insights and recommendations
  • In addition to the general requirements listed below in the What You Bring section, this specific Analyst role is ideal for someone who is proficient in both SQL and Python, and works comfortably in white space taking business questions and forming them into a structured analysis
• Enterprise Reporting & Analytics
  • The Enterprise Reporting & Analytics team transforms complex datasets into something understandable and actionable.
  • This team creates informative visualizations and presentations that communicate results to all levels of the company.
  • Partner with Service Operations and other groups to deliver descriptive analytics through dashboards, reports and bespoke data visualizations.
  • Deliver insights on process performance, trends, and performance management metrics.
  • Use Tableau, SQL, and Python to translate business needs into clear, scalable reporting solutions that can support both current priorities and future company initiatives.
  • In addition to the general requirements listed below in the What You Bring section, this specific Analyst role is ideal for someone who is proficient in SQL and Python and approaches problem-solving with curiosity, imagination and the passion to share insights.

What You'll Be Doing

• Uncover business needs to properly frame your analysis.
• Leverage coding skills to acquire and organize data.
• Discover insights through data exploration, quantitative analysis, and creative problem solving.
• Develop solutions to address the opportunities uncovered within your analysis.
• Influence decision making through effective verbal presentation, written communication, and intuitive data visualizations to management
• Coordinate with stakeholders to help implement, monitor, and measure recommended actions.
• Build relationships with key stakeholders across Toyota such as Sales, Marketing, Servicing, Insurance, Risk, Technology, Legal/Compliance, Finance, Treasury, Commercial Lending, etc.
• Continuously improve your analytical, technical, communication, and people skills through offered training and on-the-job experience to prepare for advancement into analytical leadership roles.
• Developing an understanding for your business area by developing your knowledge of its strategies, processes, policies, and data.

What You Bring

• Bachelor's degree or higher in Statistics, Finance, Accounting, Math, Economics, Engineering, Analytics, or similar quantitative STEM field.
• 1+ year of equivalent and relevant work experience.
• Demonstrated relevant experience coding in SQL (certain Analytics teams also use Python). Coding testing will be conducted in the interview process.
• Experience with Excel and PowerPoint
• Experience using creative and quantitative problem-solving skills with strengths in Data Acquisition, Data Manipulation, and Data Cleaning.
• Basic statistics knowledge.
• Experience presenting, including proposing strategic recommendations to management and clearly articulating technical concepts to non-technical audiences.
• Experience collaborating with others as well as working independently while in a hybrid work environment.

Added Bonus If You Have

• MBA or advanced degree in Statistics, Finance, Accounting, Math, Economics, Engineering, Analytics, or similar quantitative STEM field.
• Background in Auto Finance or Consumer Lending industries.
• Intermediate to advanced statistics knowledge.

What We'll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard