Director, Patient Support Strategy Lead, US Oncology, Marketing

Job Description The U.S. Oncology business within our company is a growing and dynamic organization committed to advancing innovative therapies for patients with cancer. We have an exciting opportunity to join our dynamic commercial team focused on Intismeran Autogene, an oncology mRNA-based individualized neoantigen therapy (INT) being developed through an alliance partnership. Intismeran Autogene represents a transformative approach to personalized cancer treatment and requires a highly coordinated operating model to support seamless therapy delivery across a complex treatment ecosystem. Reporting to the Executive Director, U.S. Commercial Leader, the Director, Patient Experience Strategy will serve as the commercial lead for patient experience, patient navigation, and patient support capabilities for Intismeran Autogene. This leader will be responsible for defining the vision, strategy, and future-state operating model that enables patients to successfully navigate the complexities of an individualized therapy journey. The Director will build, lead, and develop a high-performing team responsible for designing and delivering an integrated patient experience strategy across the treatment journey. The team will create patient-centered solutions that address patient, operational, and logistical barriers, including shaping the Patient Support Program (PSP), defining the patient navigator strategy and operating model, establishing the Field Reimbursement Manager (FRM) strategy, and developing innovative approaches to enhance care coordination, patient education, treatment adherence, and overall patient experience. Key Responsibilities Define and lead the end-to-end patient experience strategy for Intismeran Autogene, ensuring patients can successfully navigate a complex individualized therapy journey from treatment consideration through treatment completion. Establish the vision, strategy, and operating model for patient support capabilities, including the Patient Support Program (PSP), ensuring support services are designed to address patient, operational, and logistical barriers throughout the treatment journey. Define the patient navigator strategy, operating model, service offerings, and engagement approach to improve care coordination, facilitate progression through key treatment milestones, and enhance the overall patient experience. Develop the FRM strategy and field support framework to help providers and patients navigate reimbursement, access, and treatment initiation requirements while optimizing the overall treatment experience. Lead the continuous assessment and optimization of the patient journey by identifying barriers, evaluating critical patient touchpoints, and implementing solutions that improve treatment initiation, adherence, and completion. Partner across Marketing, Patient Support COE, Market Access, Field Commercial, Therapy Operations, Data Strategy, Customer Experience, Legal, Compliance, and other stakeholders to build an integrated patient support ecosystem that delivers a seamless and coordinated patient experience. Establish measurement frameworks, performance metrics, and analytical capabilities that generate actionable insights, evaluate program effectiveness, identify patient barriers, and drive continuous improvement across patient support programs and the treatment journey. Build and lead a high-performing team while overseeing external patient support vendors and strategic partners; establish governance structures, performance expectations, operational processes, and compliant business practices to ensure high-quality service delivery and execution excellence. Education Bachelor's degree or equivalent (BA/BS) MBA or equivalent preferred Required Qualifications Minimum 8 years of experience in pharmaceutical, biotech, healthcare, or related commercial functions, with experience in patient support, patient access, and market access. Demonstrated success designing and implementing patient support programs, patient navigation models, hub services, or access support capabilities that improve patient experience and treatment journey outcomes. Experience building, leading, and developing high-performing teams, with the proven ability to influence across complex, matrixed organizations and drive alignment among diverse stakeholders. Strong strategic thinking, business acumen, and analytical capabilities, with the ability to translate insights into actionable strategies and measurable business outcomes. Demonstrated experience leveraging data, analytics, and performance metrics to identify opportunities, inform decisions, and optimize patient support programs and patient journey performance. Exceptional communication, relationship-building, and stakeholder management skills, with the ability to influence senior leaders and drive organizational change. Strong problem-solving, planning, and execution skills, with the ability to navigate ambiguity and lead through evolving business needs. Demonstrated learning agility, business agility, and a growth mindset with a passion for innovation and continuous improvement. Preferred Qualifications Experience supporting the commercialization or launch of advanced therapies, including cell therapy, gene therapy, radioligand therapy, individualized therapies, or other complex treatment modalities. Experience designing or optimizing patient navigator, hub, field reimbursement manager (FRM), or patient support operating models. Deep understanding of oncology patient journeys, reimbursement pathways, specialty distribution models, and advanced therapy treatment ecosystems. Marketing experience with a focus on patient engagement, adherence strategy, patient services, customer experience, or support program innovation. Required Skills Decision Making Driving Continuous Improvement Engagement Strategies Market Access Oncology Marketing Patient Journey Patient Navigation People Leadership Strategic Planning Strategy Development Team Management US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts The salary range for this role is $190,800.00 - $300,300.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance. Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. #J-18808-Ljbffr MSD Malaysia