Program Director

Program DirectorUnder supervision of the Program Administration, the Program Director ensures quality care and oversees the functions of the 200 bed MICA population shelter according to DHS regulatory and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional and social needs of clients. The Program Director provides supervision to the intake services and works with the Director of Client/Social Services to develop, implement, track, report, and evaluate measurable outcomes. The requirement listed below represent the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job.Responsible for overseeing all aspects of the site's operation - service delivery, compliance to contracts, target (case management, employment, housing placements, medical and chart compliance, recreational activities, security, maintenance, food service if applicable, etcProvide leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion of deliverables, targets and benchmarkInterview, hire, supervise, and set up training to program personnel to reach program goalConduct performance evaluations, disciplinary actions, resignations, and terminationsMonitor and maintain the fiscal condition of the prograDevelop program content to address clients' needs related to ADL, Time Management, Critical Thinking, shelter rules and regulationEnsure and maintain all regulatory agency (i.e. Dept. of Health, OTDA, DHS, Coalition for the Homeless) standards are in compliance (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.Understand all aspects of contract requirements and communicate this understanding to stafResponsible for the overall administration of the site, food service, procurement of equipment and supplies for program and staffPlan interpret all policies and procedures for staff; ensure implementation of all policies and procedurePlan and organize program activities to maximize program contact's goals and performance targets as outlinePlan, coordinate and facilitate social/peer support and ADL eventCommunicate with peers at other Acacia Network Shelters on issues related to client progress and best practiceFacilitate interdepartmental communication and conduct regular staff/departmental meetingSet realistic weekly and monthly performance goals in accordance with contract requirement with reporting staffEnsure accurate and timely reporting and statistical information for both Acacia Network management and regulatory agenciesReview the analysis of program and demographic client data to make programming improvementContact Food vendors and/or sub-contractors to ensure appropriate service deliveries and qualityConnect with community to build connections, gain support and troubleshoot issues/concernConduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e. - address and investigate client complaintsOrganize onsite and offsite training opportunities for professional development of staffDevelop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environmentTroubleshoot client and direct reporting staff programs. And make decisions in accordance with program policies, procedures, and protocolProvide assistance and follow-up in regards to critical incidents with clientConduct and document one-on-one supervision of direct reporting staff to asses and improve work performance (i.e. identify training needs, professional development, etc.Serve as the Incident Commander for the entire facilityReport all incidents that may subject Acacia Network to liability to the Program DirectoReview and sign all time sheetTasks may be modified, expanded and/or assigned over timBachelor Degree in Social Work or related field, requiredMaster Degree in Social Work, preferredValid New York State LMSW, LCSW, or LMHC preferredSeven (7+) years of experience with homeless population or special needs population (mental illness, substance abuse, HIV, etc.Five (5+) years must be in a managerial positionExperience working with individuals and/or families facing homelessnessExperience in staff training and developmentAn understanding of funding and industry regulations and a track record of meeting compliance standardStrong leadership, excellent organizational and communication skillAbility to work on a strong team of professionals in a culturally diverse environmentAbility to multitask and to work and function under pressure