Facilities Coordinator

Facilities Coordinator- JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Facilities Coordinator at JLL, you will be the primary go-to person for all workplace operations and facilities matters, delivering an exceptional client experience every day through face-to-face engagement, proactive communication, and top-tier customer service. This role is designed for a dynamic individual who aims to manage sites with a bespoke, hospitality-driven approach to establish stronger relationships and create an engaging experience for our client's employees and their guests. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. By serving as a vital link that increases the level of partnership between JLL, our client, and our vendors, you will help us choose the more inspiring, innovative, and optimistic path on our journey toward success.

What your day-to-day will look like:

• Spend a minimum of four hours daily walking the site to proactively engage with customers, greet them using their names, and build meaningful, hospitality-driven relationships across all organizational levels.
• Conduct daily site walks using a detailed checklist to ensure flawless workspace execution, proactively look out for maintenance defects, and remediate any dangerous conditions immediately.
• Ensure all meeting rooms and collaboration spaces are in a pristine, "ready-to-use" condition whenever unoccupied, and maintain all office equipment in perfect working order.
• Act as the main point of contact for customer inquiries, managing all requests tactfully and responding to issues within one day of receipt, while prioritizing urgent matters.
• Partner and work collaboratively with colleagues across Facilities Management, Engineering, and Project Management, as well as external vendors, to support the overall functionality of the workspace.
• Perform hands-on administrative and operational duties, including stocking pantries and office supplies, administering workplace policies, and consolidating customer feedback into monthly reports.
• Foster a welcoming, efficient workplace environment where we support each other's wellbeing and champion inclusivity and belonging across teams.

Required qualifications:

• HS diploma or GED
• 3 to 5 years of prior experience in hospitality, tourism, events operations, property management, or a closely related profession.
• Confident, friendly, and engaging personality with a strong customer-focused mentality and a passion for exceptional hospitality.
• Excellent verbal and written communication skills, with the proven ability to communicate professionally at all levels.
• Meticulous organization and time management skills, with strong attention to detail.
• Proficiency with Microsoft Office tools, specifically Excel, Word, and PowerPoint.

Preferred qualifications :

• Experience managing large, bespoke corporate client sites with a focus on high-touch visitor and employee experience.
• Proven ability to coordinate and partner with multiple external vendor services to ensure service level agreement (SLA) compliance.
• Familiarity with administering and communicating workspace policies, such as clean desk or space utilization guidelines.
• Experience utilizing specialized facilities management ticketing databases to track and resolve occupant requests.
• Strong collaborative skills, reflecting our belief that the most effective teams are built when everyone is empowered to thrive.
• A proactive mindset with a desire to embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career.

Schedule: M-F 8AM-5PM

Location: San Jose, CA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

59,400.00 – 74,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

On-site –San Jose, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay