Patient Service Representative

Our client, a not-for-profit hospital system, seeks an accomplished Patient Service Representative

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position Title - Patient Service Representative (Job Id: 3508038)

Location: Santa Barbara, CA 93105

Duration: 13-week contract with the possibility of extension

Notes:

• Potential Auto Offer Opportunity: Qualified candidates may receive a job offer based on their resume and verification of required qualifications, without the need for an interview.
• Work Schedule & Shifts: Monday – Friday, with three shift options: 8:00 AM – 4:30 PM, 8:30 AM – 5:00 PM, or 9:30 AM – 6:00 PM. Candidates may choose their preferred shift from these options.
• Onsite role.

Description:

• Primarily assisting with the high inbound volume increase. Need outbound call completion support.
• The Patient Navigator Specialist connects the community with efficient access to care.
• The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information.
• Staff are adept at resolving any general inquiries posed by patients and callers.
• Provides exceptional customer service and demonstrates dedication to the organization's mission, vision, and values.
• Schedules: With variations due to hospital site and department, this position may require census-driven scheduling flexibility (additional/fewer shifts), holiday coverage, floating, being placed on-call, weekend coverage, and shift rotations.
• Answers incoming calls and other contact methods with standard professional department greeting and follows appropriate scripts.
• Offers prompt and efficient assistance for coordination of patient appointments, provides updates and follow up with patients when appropriate, and communicates with clinics using the proper channels.
• Makes outbound calls as required.
• Responsible for maintaining updated information on patient accounts, including demographics, insurance, and financial information.
• Advises patient/guarantor of benefits and offers estimates on financial responsibility, collects payment when appropriate from patient/guardian.
• Contacts departments and/or patient when additional information is required or to alert them regarding pending/or denied authorization status.
• Monitors and maintains all centralized work queues.
• Answers inquiries pertaining to patient accounts and counsel's patient needing financial assistance.
• Assists with employee onboarding and training as needed. Tasks assigned by Supervisor or Manager.

Qualifications:

• Two (2) years of experience in an office, hospitality, or customer service environment.
• Two (2) years of Patient Access or healthcare scheduling experience.
• Experience with scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations.
• Basic MS Word, Outlook, and Excel skills; 35 wpm keyboard/typing speed.
• Experience working with Epic.
• Knowledge of medical terminology.
• Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI).
• Ability to make independent decisions, utilizing available resources as needed, obtaining approval, if needed, per policy and procedures.
• Possesses empathy, a positive attitude, flexibility, a strong work ethic and the ability to effectively deal with stress.
• This position must be able to participate as part of a highly functioning team.
• The employee communicates effectively.
• Able to effectively communicate both verbally and in written correspondence.
• Ability to maintain patient confidentiality in all aspects of patient affairs.

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Bhupesh Khurana

Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. xhyhwjd

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.