Process Manager

Senior Associate, Process Manager The Enterprise Brand team is responsible for positioning and differentiating the Capital One brand and empowering teams across the enterprise to deliver a cohesive and powerful brand experience – to our employees, customers, prospects and the community at large. This senior associate process manager position will manage the process flow for social and content between Brand and Enterprise partners through completion, and manage additional projects throughout the year within the Governance, Tech, Social and Content team. What you’ll do Autonomously lead and drive integrated marketing projects through intake, discovery, and delivery involving Project Planning (documenting objectives, success measures, scope and customer expectations), Governance Planning and Management (roles, responsibilities, interactions, communication), and Project Execution (project schedules, and decisions, risk and issue logs) Act as liaison between strategy leads, creative teams, business partners, channel workstream leads, and cross‑functional team members and conduct and manage all meetings Monitor and manage critical path, decisions, risks, plan contingencies, facilitate scope changes, identify gaps, and build mitigation plans to achieve desired outcomes Support GEO (Generative Engine Optimization) initiatives by facilitating content production process to enable AI Search goals Navigating whitespace comfortably and proactively identify opportunities to establish processes and interaction models that drive work forward Adhere to department/audit policies, procedures, and expectations while managing scope, schedule, resources, and budget to deliver high quality results Work with strategy team to identify and solve opportunities to improve and streamline process and project management practices Communicate effectively with associates of all levels and build relationships that will allow for collaboration and open dialogue through difficult conversations Manage many concurrent projects with shifting deadlines/priorities simultaneously Who you are Your curiosity is endless. There’s always something else to learn. You’re flexible and not afraid of change—in fact you welcome the challenge. You share your point of view, but seek out what might be missing and listen. You have big ideas and know the best ones are driven by proof, persistence and patience. You’re a storyteller. You simplify the complex and compel your audience to act. You know how to enjoy yourself. While fun isn’t mandatory, it certainly seems to follow you. You care—about the work, your team and the customers you serve. Basic Qualifications Bachelor’s Degree or Military Experience At least 2 years of Project or Process Management Experience At least 2 years of experience with project management software or tools Preferred Qualifications 4+ years of Project or Process Management experience 3+ years managing projects for in-house creative, marketing, or agency teams 2+ years of experience with Workfront Proficiency in Google Suite Ability to self‑manage and elevate potential roadblocks with confidence Strong written and verbal communication skills with exceptional analytical and problem solving skills Experience in resource and task management with the ability to explore solution‑oriented approaches based on project‑specific needs At this time, Capital One will not sponsor a new applicant for employment authorization for this position. McLean, VA: $96,500 - $110,100 for Sr. Associate, Brand Richmond, VA: $87,700 - $100,100 for Sr. Associate, Brand Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io. Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr