Front-Office Trading - Product Support Specialist AVP - Charles River Development

What we are looking for The Post Production Support Specialist (PPSS) supports customers post go‑live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client’s business and technical needs, training users, testing workflows and resolving issues. The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and determine the optimal configuration. The ideal candidate will have at least 3 to 5 years of hands‑on experience in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued. What you will be responsible for PPSS are expected to have strong industry knowledge across multiple asset classes and navigate the CRD/Alpha ecosystem, establishing relationships with internal supporting teams. Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go‑live journey. Educate customers on the methodologies and functionality provided by CRIMS; advise on best practices regarding the implementation and operation of CharlesRiver solutions and services. Evaluate customer requirements to identify potential enhancements to Charles River solutions and services; document and communicate product improvements. Maintain a client issues list and status reporting. Train users on existing workflows. Gather requirements for new asset classes, security types and/or business lines: Document requirements. Work with Professional Services to assign dedicated resources for deliverables. Contribute to software quality by clearly communicating defects to Client Support and Product Management. Support defect resolution by providing clear defect descriptions and validating fixes. Identify errors and suggest documentation improvements. What we value Strong industry knowledge across multiple asset classes and ability to navigate the CRD/Alpha ecosystem. Minimum of 5 years of experience implementing/supporting mission‑critical financial solutions; experience with a bank, hedge fund, asset manager, or wealth management firm is especially valuable. Hands‑on experience implementing/supporting investment management software, preferably an order management and compliance system. Substantive experience in fixed income, equity financial instruments; understanding of investment management or wealth management workflows, derivatives, and FX instruments. Technically savvy: understanding of multi‑tier technical architectures, relational database structures, familiarity with SQL, FIX and reporting tools. Strong customer service record; ability to influence key decision makers internally and externally and convey plans, issues and concerns clearly. Customer‑driven, team‑oriented, focused on high‑quality service. Strong time‑management skills and ability to manage multiple projects in parallel. Strong problem‑solving/analytical skills. Education & Preferred Qualifications Four‑year degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science. An advanced degree or industry certification such as the CFA is a strong plus. 3 to 5+ years of relevant experience. Travel as required by the customer. Additional Requirements The ability to travel to client sites throughout the United States and Canada and to work effectively when remote from clients. Travel of 30–50% is typical but may exceed that at any given year. Salary Range $90,000 - $157,500 Annual The range above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location, the applicable range could differ. Benefits Employees are eligible to participate in State Street’s comprehensive benefits program, which includes a retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long‑term disability, and other optional additional coverages; paid‑time off including vacation, sick leave, short‑term disability, and family care responsibilities; access to an Employee Assistance Program; incentive compensation including eligibility for annual performance‑based awards (excluding certain sales roles); and eligibility for certain tax‑advantaged savings plans. For a full overview, visit Equal Opportunity Employer State Street is an equal opportunity and affirmative action employer. We consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Job Application Disclosure It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Dormont Manufacturing Co