Product Success Specialist

Location & Work Model Austin, TX or Atlanta, GA (Hybrid: Four Days in Office) About the Role Acrisure is seeking a Product Success Specialist to help Agency Partners unlock the full value of our technology stack, including collaboration tools, CRM platforms, AI solutions, and proprietary innovations. This entry‑level position is designed for recent graduates or early‑career professionals passionate about technology and helping customers succeed. The role offers comprehensive training, mentorship, and hands‑on experience with cutting‑edge tools. Note: This is a full‑time role and we do not offer C2C or C2H employment and are not able to sponsor visas for this position. What You’ll Do Drive adoption & ROI by helping Agency Partners use Acrisure’s technology ecosystem effectively. Educate & enable through onboarding programs, training sessions, and learning content that simplify complex tools. Support & troubleshoot technical issues, escalating bugs and collaborating with internal teams for timely resolution. Build relationships and foster trust with Agency Partners. Collaborate cross‑functionally with Product, Marketing, Sales, and other teams to advocate for partner needs. Measure success by tracking adoption, usage, and satisfaction metrics to ensure impact. What We’re Looking For Bachelor’s degree or 0+ years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles. Strong communication and problem‑solving skills. Passion for technology and helping customers succeed. Ability to learn quickly and adapt in a fast‑paced environment. Basic proficiency in Microsoft Office and familiarity with ServiceNow (plus). What We Offer Comprehensive training and mentorship. Clear career growth paths within Customer Success and Product Enablement. Collaborative and supportive team environment. Competitive salary and benefits package. Competitive compensation. Generous vacation policy, paid holidays, and paid sick time. Medical, dental, and vision insurance (employee‑paid). Company‑paid short‑term and long‑term disability insurance, group life insurance, and employee assistance program. Pet insurance (employee‑paid) and optional supplemental coverage. Vested 401(k) with company match and financial wellness programs. Flexible spending account, health savings account, and commuter benefits. Paid maternity and paternity leave, fertility benefits. Career growth and learning opportunities. Please note: This list is not exhaustive of all benefits. Eligibility and waiting periods may apply. Equal Opportunity Statement Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Candidates may request reasonable accommodation by contacting View email address on click.appcast.io . #J-18808-Ljbffr Acrisure