IT Support Specialist

Department This position is within FSU’s Department of Information Technology Services (ITS) Location This position will be located at the National High Magnetic Field Laboratory (NHMFL). The NHMFL is the largest and highest-powered magnet laboratory in the world and is the only facility of its kind in the United States. The Computer Support Group (CSG) supports all aspects of IT at the Lab. Responsibilities This position provides specialized, scientific IT support to faculty and staff of the NHMFL. Set up and install various makes and models of networked servers, workstations, desktops, and laptop computers running different versions of Microsoft Windows and MacOS. Maintain Windows operating system imaging server for common desktop and laptop computers. Maintain SimpleMDM for Mac computers and tablets. Install and maintain networked printers, scanners and computer-connected scientific equipment. Create and administer user accounts for Microsoft Windows Active Directory and 0365 email services. Provide end user instruction in the use of various computer, tablet and mobile device operating systems and software applications, audio-visual equipment, and video-conferencing systems. Assist staff with computer hardware and software purchasing decisions and provide quotes. Work with NHMFL Cybersecurity expert on developing processes & procedures for CSG and NHMFL staff. Provide after-hours onsite support for mission-critical Microsoft Windows and Mac operations as needed. Qualifications Bachelor’s degree or a high school diploma or equivalent and four years of experience. (Note: or a combination of post high school education and experience equal to four years.) Preferred Qualifications Experience in Microsoft Active Directory use is preferred. Microsoft Azure is a plus. Helpful A strong candidate would be someone with hands-on experience managing a Windows and macOS environment, Active Directory, and enterprise endpoint management. They should possess strong troubleshooting skills, a solid understanding of cybersecurity best practices, and experience supporting an IT infrastructure in a professional environment. The ideal candidate is customer-service oriented, communicates effectively with both technical and non-technical users, and can work independently while managing multiple priorities. University Information One of the nation’s elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news! FSU Total Rewards FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks. Considerations This is an A&P position. This position requires successful completion of a criminal history background check. After-hours onsite support as needed Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer. #J-18808-Ljbffr