Administrative Coordinator

Job Description

Job Description

About Us:

Senior Helpers of Woodbridge is a reputable provider of non-medical home care services. Committed to enhancing the lives of our clients and their families, we deliver compassionate and professional care. Our team is dedicated to making a positive impact on the lives of those we serve.

Job Summary:

As our Administrative Coordinator, you will be the cornerstone of our office operations. Your role will be pivotal in ensuring the seamless functioning of our administrative processes. From scheduling and customer service to compliance management, you will play a crucial part in upholding our commitment to exceptional service.

Job Duties:

• Cultivate and maintain positive customer relations by providing outstanding service, addressing client inquiries, and resolving concerns promptly and efficiently.
• Schedule and coordinate client assessments, demonstrating a proactive approach in facilitating client interactions and ensuring their needs are met efficiently.
• Manage an organized and secure filing system in strict compliance with regulations, ensuring confidentiality and accuracy of client records.
• Monitor and replenish office supplies as necessary, ensuring smooth office operations.
• Assist in caregiver training and onboarding processes, facilitating a smooth integration for new team members.
• Manning the phones and triaging calls as necessary, demonstrating excellent communication skills and professionalism in handling inquiries and emergencies.
• Collaborate with colleagues to support various office management tasks and maintain a cohesive and efficient work environment.
• Performs other duties as assigned. 

Job Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Preferred experience in the Home Care or Health Care industry.
• Exceptional customer service skills with at least one year of relevant experience.
• Strong organizational skills and attention to detail.
• Ability to communicate pleasantly and effectively with callers and internal staff.
• Team player, excellent verbal and written communication skills, adaptable in different situations, possesses excellent client interaction skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to walk; sit and use hands. The employee is occasionally required to stand.

Job Benefits:

• Paid Time Off and Company Holidays
• Direct Deposit and Pay On Demand Options
• Employee Referral Bonus Program
• Varied Discount Programs
• Competitive pay based on experience and qualifications.
• Job Type: Full-time
• Expected Hours: 40 per week
• Work Schedule: Day shift. No evenings or weekends 

Location:

This position is based in Woodbridge, NJ. Candidates must reliably commute or plan to relocate before starting work.

About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.