Club Manager

Club Manager

The primary role of the Club Manager is to provide a world-class experience to all customers in the facility; this is done through an initial facility tour, sign up process and occasional coaching. The Club Manager needs to have customer service in the front of their mind to build relationships with their customers. This position is also responsible for building and maintaining financial profiles for all customers. This position calls for strong leadership skills, proficient social skills, and a commitment to growth.

Duties and responsibilities include:

• Sales and Portfolio Management- Maintain accurate financial profiles for members and promote the club's financial growth. This position is directly responsible for the membership sales, finding and contacting prospects, and financial growth of the membership sales at their location.
• Facility Management- Maintain the integrity of the facility and advice regarding equipment needs and purchases.
• Service Standards- Provide excellent customer service, which includes regular engagement with members such as helping them to create and achieve goals.
• Customer Satisfaction- Make decisions and fulfill requests in regards to positive and negative feedback, cessation of membership requests, and other club related inquiries.
• Community Involvement- Build and maintain business to business relationships, attend local community events.
• Brand Ambassador- Exemplify what it means to be an Anytime Fitness team member by working every day to better yourself and those around you.
• Performs other related duties as assigned by management.

Supervisory responsibilities include:

• Indirectly supervises 2-5 employees within the facility.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include planning, assigning, and directing work; maintaining work schedules; addressing complaints and resolving problems.

Qualifications/requirements include:

• Needs to be able to work from facility.
• Needs to be able to work required hours as listed:
  • Monday- Thursday – 11a-7p
  • Friday – 8a-12p
• Strong communication skills.
• Must be coachable.
• Strong problem-solving skills.
• Passionate about health and fitness.
• Understands the importance of team cohesion.
• Must be personable.
• High school diploma or general education degree (GED).
• Certificates, licenses and registrations required: CPR/AED Certification
• Computer skills required: (Microsoft Office Suite, POS Systems (not required but a plus), Gym Management Software (not required but a plus).

Industry best employee benefits package includes:

1. Industry best Health Insurance
2. Dental and Vision Insurance
3. Life Insurance, Long- and Short-term Disability Insurance
4. Company Matched 401(k); Roth IRA available
5. Performance Bonuses
6. Employee Assistance Program (EAP)
7. Employee Discount Purchase Program
8. 10 Days Paid Time Off