Technical Support Specialist

As a Technical Support Specialist at Honeywell, you will support our Onity hospitality and commercial products. In this customer‑facing role, you provide technical assistance to a global customer base, troubleshoot electronic and networked systems, and deliver exceptional service. You will report directly to the Technical Support Supervisor and work out of our Salem, OR or Royalton, OH location on a remote‑work schedule. Responsibilities Provide technical support via phone and email. Troubleshoot hardware, software, and system‑level issues for hospitality products. Assist customers and administrators with product operation and configuration. Read and interpret wiring diagrams, including AC/DC conversion and grounding. De‑escalate customer concerns with professionalism and empathy. Accurately document cases, determine resolution, and process replacement orders. Meet call quality, productivity, and customer satisfaction goals. Learn and support new technologies as products evolve. Qualifications At least 1 year of experience in Technical Support, Help Desk, or Call Center environments. Knowledge of IP networking concepts. Strong PC skills (Windows 7–11; DOS/XP familiarity a plus). Ability to clearly explain technical concepts to non‑technical users. Strong listening, documentation, and problem‑solving skills. Willingness to work flexible shifts, including evenings or weekends as needed. High School Diploma or equivalent. Physical Requirements Ability to sit or stand for an 8‑hour workday. Ability to communicate by phone and in person. Typing speed of 35 WPM or higher. WE VALUE Experience setting up or supporting hardware and software systems. Background supporting hospitality, access control, or electronic security products. Benefits of Working for Honeywell In addition to a competitive salary and leading‑edge work, Honeywell employees are eligible for a comprehensive benefits package that includes employer‑subsidized medical, dental, vision, and life insurance; short‑term and long‑term disability; 401(k) match, flexible spending accounts, health savings accounts, employee assistance program, and educational assistance; parental leave; paid time off for vacation, personal business, sick time, and parental leave; and 12 paid holidays. #J-18808-Ljbffr