Dental Office Manager

Job Summary The Office Leader is responsible for overseeing all administrative and operational aspects of the dental practice. This role requires strong leadership, sales ability, organizational, and financial management skills necessary to ensure the office runs efficiently, optimizes patient experience, and achieves practice goals. Key Responsibilities Customer Service & Sales Help patients understand the value of good oral health and recommended dental services Ensure a positive experience and safe environment for all guests and patients Address patient concerns or complaints and implement strategies to enhance satisfaction and retention Monitor patient feedback and implement necessary improvements Financial Management Manage the practice's P&L, ensuring financial targets are met or exceeded Develop and monitor the office budget, track expenses, and analyze financial reports Oversee patient AR, collections, and ensure accurate billing procedures Implement and maintain financial controls and procedures to safeguard practice assets Conduct regular financial reviews with the dentist(s) and management team Operational Management Ensure efficient daily operations, including patient scheduling, check‑in/check‑out, and phone management Implement and maintain office policies and procedures Manage inventory and order supplies, ensuring cost‑effectiveness and efficiency Maintain accurate patient records and ensure compliance with HIPAA regulations Coordinate with dental staff to optimize workflow and patient flow Team Leadership & Supervision Supervise and support office staff, including hiring, training, and performance management Foster a positive and collaborative work environment Conduct regular staff meetings and provide ongoing coaching and development Handle employee relations issues and resolve conflicts as needed Business Development Identify opportunities to grow the practice and increase revenue Develop and implement marketing and outreach strategies Analyze market trends and competitor activities to inform business decisions Requirements Proven experience in sales and management Strong understanding of financial management principles, including P&L ownership Excellent leadership, communication, and interpersonal skills Proficiency in dental practice management software Knowledge of dental terminology, procedures, and insurance processing Ability to multitask, prioritize, and manage time effectively Strong problem‑solving and decision‑making skills Benefits Competitive compensation: $55–60k per year with prospects for advancement Monthly bonuses: Competitive bonus structure based on measurable metrics Comprehensive benefits: Full medical, vision, dental coverage, and 401K matching Paid time off: One week of paid time off each year and paid holidays Professional growth: Opportunities for learning and career advancement Great office culture: Collaborative and dynamic environment with teamwork and respect This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. The employer reserves the right to modify, add, or remove duties and to assign other duties as necessary. #J-18808-Ljbffr Johansen Dental