Regional Tech Support Specialist- Chicago, IL

Job Description:

Regional Technical Support Specialist-Chicago, IL

At Pentair, you will workalongsidepassionate problem-solvers who are committed to the future of our planet. We put ourmissioninto practice,helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residentialwater filtrationto industrial water management topool products and more, our9,000global employees serve customers in more than 150 countries, working to helpcreate a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for a Regional Technical Support Specialist to join our Chicago, IL team. You will provide expert over-the-phone support for pool equipment and systems to our top pool professionals. In this role, you willassistin troubleshooting, diagnosing, and resolving technical issues remotely whiledeterminingwhen on-site service by a field technician is necessary. Your focus will be delivering excellent customer service, ensuring fast resolution of technical problems, andsupportproduct performance in the field. The ideal candidate will have a background in pool systems or similar industries such as HVAC, plumbing, or electrical systems.

You will:

• Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems
• Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding
• Assess when on-site support isrequiredand coordinate with field technicians to resolve more complex issues
• Maintain detailed call logs and service records, tracking issues to ensuretimelyresolutions
• Assistcustomers with product usage questions andprovideexpert advice on equipment maintenance, installation, and performance
• Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction

Key Qualifications:

• Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems)
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone
• Excellent verbal communication and customer service skills
• Ability to assess complex situations anddeterminetheappropriate nextsteps
• Proficiencyin reading and understanding technical manuals and schematics
• High levelof attention to detail and organizational skills

Shift/Hours:

• 8:00am - 5:00pm Monday-Friday.Plus, overtime when needed.(Must be flexible)
• This position is currentlyremote,howeverdue to training purposes you willbe requiredto occasionally be in the office.

Compensation:

The hourly pay range for this role is: $28.00 to $33/hr. DOE. Opportunity for a rateincreaseafter you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays

• Paid vacation

• Paid sick time

• Medical, Dental, and Vision Insurance

• 401(k)

• Up to 5% 401K match starting day one of employment

• Health savings account

• Life insurance

• Paid time off

• Parental leave

• Caregiverleave

• Prescription drug insurance

• Tuition reimbursement

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.