Internet Sales Specialist (A-Z Sales) | High-Performance Automotive | East Coast Toyota

Job Description

Job Description

Position Summary

East Coast Toyota is seeking a high-performing  Internet Sales Specialist to manage the entire customer journey — from the first digital inquiry to final delivery.

This is  not a traditional BDC role .

We are looking for a professional who can  engage, build value, structure deals, and close customers , creating a seamless, modern buying experience before they ever walk into the showroom.

You will be responsible for  owning your leads from A–Z , ensuring no opportunity is missed and every customer receives a high-level, professional experience.

 

What Makes This Role Different

• You are  not just setting appointments — you are selling
• You will  own the customer relationship from start to finish
• You will be expected to  structure deals and secure commitments
• You will play a direct role in  gross profit generation and customer retention

 

Key Responsibilities

• Respond immediately to all internet, phone, and digital inquiries
• Build rapport and establish trust through phone, text, and email communication
• Conduct full needs assessments to match customers with the right vehicle
• Present vehicle options, pricing, and payment structures
• Handle objections and guide customers through the buying process
• Ask for the deposit and secure the deal prior to showroom visit
• Coordinate showroom appointments for final delivery and paperwork
• Maintain complete and accurate CRM records for all interactions
• Follow up consistently to maximize closing ratios and customer retention
• Work closely with sales management to ensure deal structure and profitability

 

Performance Expectations & Accountability

• Manage high-volume lead flow with  no missed opportunities
• Maintain strict CRM discipline and follow-up processes
• Drive  appointment show rates and closing ratios
• Contribute to  gross profit through proper deal structuring
• Execute consistent follow-up for unsold leads and past customers
• Support internal marketing efforts through database engagement and retention

 

What We’re Looking For

• Previous automotive sales or high-performing BDC experience required
• Strong phone presence and ability to build value
• Proven ability to  close, not just set appointments
• Highly organized and process-driven
• Experience working in CRM systems (VinSolutions, Eleads, Reynolds, etc.)
• Strong written communication (text/email) skills
• Competitive, self-motivated, and results-driven mindset

 

Compensation & Benefits

• Aggressive compensation plan with strong earning potential
• Performance-based bonuses tied to appointments, shows, and sales
• Medical, dental, and vision benefits
• 401(k) retirement plan
• Paid time off
• Employee vehicle purchase program
• Career advancement opportunities — we promote from within

 

Why Join East Coast Toyota

• High-volume dealership with strong lead flow
• Modern digital sales environment with the tools to succeed
• Leadership team focused on performance, accountability, and growth
• Opportunity to build a long-term career in automotive sales

 

Schedule

Full-time position with evenings and Saturdays required.