Client Services Project Manager

Job Description

Job Description

Client Services Project Manager

Precision Plumbing
Matthews, NC

About Precision Plumbing

Precision Plumbing is a leading commercial plumbing contractor dedicated to delivering exceptional service, quality craftsmanship, and long-term client partnerships. We are seeking an experienced, driven professional to join our team as a Client Services Project Manager and help lead successful commercial plumbing projects from preconstruction through completion.

Position Summary

The Client Services Project Manager is responsible for planning, coordinating, and managing commercial plumbing projects while ensuring exceptional customer service, operational excellence, financial performance, and team development. This role serves as the primary point of contact between Precision Plumbing, clients, general contractors, field teams, vendors, and design professionals. Clients Services is Precision Plumbing's commercial upfit and remodel division. The scale of projects ranges up to $1,000,000.

The ideal candidate has extensive commercial plumbing or commercial construction experience, strong technical knowledge, excellent leadership skills, and the ability to manage multiple projects in a fast-paced environment.

Essential ResponsibilitiesProject Management & Execution

• Manage commercial plumbing projects from startup through closeout.
• Coordinate manpower, materials, equipment, and subcontractors.
• Monitor project schedules, budgets, productivity, and profitability.
• Ensure projects are completed safely, on schedule, within budget, and according to contract requirements.
• Identify project risks and proactively develop solutions.
• Conduct regular project reviews and jobsite visits.

Client & Relationship Management

• Serve as the primary point of contact for owners, general contractors, architects, engineers, and other stakeholders.
• Build and maintain strong customer relationships.
• Manage project communication, issue resolution, and customer expectations.
• Identify future work opportunities and support business development efforts.
• Represent Precision Plumbing professionally at all times.

Financial Management

• Develop and manage project budgets.
• Forecast project costs and labor productivity.
• Manage change orders, purchase orders, and contract compliance.
• Monitor profitability and gross margin performance.
• Prepare monthly cost projections and financial reports.
• Assist with buyout and procurement of major equipment and materials.

Leadership & Team Development

• Lead project kickoff, progress, and closeout meetings.
• Collaborate closely with field supervisors and foremen.
• Coach, mentor, and support field personnel.
• Promote accountability, teamwork, and professional development.

Vendor & Supplier Coordination

• Develop relationships with suppliers and vendors.
• Negotiate pricing and procurement strategies.
• Manage procurement schedules and long-lead material deliveries.
• Ensure material availability aligns with project schedules.

Compliance & Documentation

• Maintain complete and accurate project records.
• Manage RFIs, submittals, shop drawings, contracts, change orders, and project correspondence.
• Ensure all permits, inspections, and certifications are obtained.
• Document project delays, impacts, and change events.
• Maintain compliance with company standards and contract requirements.

Education & ExperienceRequired

• High School Diploma or GED.
• Minimum 3 years of experience in commercial construction project management or commercial plumbing.

Preferred

• Associate's or Bachelor's degree in Construction Management, Engineering, Business, or a related field.
• Previous field experience as a Foreman or Superintendent.
• Experience managing healthcare, industrial, institutional, hospitality, and commercial construction projects.

Technical Knowledge

Successful candidates should demonstrate proficiency in:

Commercial Plumbing Systems

• Domestic water systems
• Sanitary waste and vent systems
• Storm drainage systems
• Natural gas systems
• Medical gas systems (preferred)
• Specialty piping systems

Plumbing Codes & Regulations

• International Plumbing Code (IPC)
• Local jurisdiction requirements
• ADA requirements
• Permit and inspection processes

Drawings & Specifications

• Reading construction documents and contract drawings
• Interpreting plumbing plans and specifications
• Identifying scope gaps and conflicts
• Reviewing submittals and shop drawings

Coordination & Planning

• BIM/VDC coordination processes
• Clash detection review
• Trade coordination meetings
• Project sequencing and execution planning

Safety Responsibilities

Working knowledge of:

• OSHA standards and regulations
• Company safety policies
• Site-specific safety plans
• Incident reporting procedures
• Job hazard analysis
• Infection control requirements (healthcare projects)
• Permit requirements and compliance

Technology Proficiency

Working knowledge of:

• Microsoft Office Suite (required)
• Microsoft Project (preferred)
• Primavera P6 (preferred)
• Bluebeam Revu (required)
• Procore (required)
• Autodesk Construction Cloud
• BIM 360
• Viewpoint/Vista (preferred)
• Spectrum
• Sage
• BuildingConnected (preconstruction awareness)

What We Offer

• Competitive salary and comprehensive benefits package
• Career advancement opportunities within a growing company
• Professional development and leadership growth
• Collaborative and supportive team environment
• Strong company culture 
• Opportunity to work on high-profile commercial projects throughout the region

Work Authorization

Candidates must be authorized to work in the United States without current or future visa sponsorship. Precision Plumbing does not sponsor employment visas for this position.

Equal Employment Opportunity Statement

Precision Plumbing is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, military status, or any other protected characteristic under applicable federal, state, or local laws. If you are an experienced commercial plumbing professional who excels at project leadership, customer service, and delivering successful project outcomes, we encourage you to apply.

Apply today! Join Precision Plumbing and help build projects, relationships, and careers that last.

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