Application Support Specialist

Providing exceptional customer service, the full-time Portal Support Specialist will manage communications and case resolutions for customer portals while working remotely and handling up to 40 cases daily with a focus on accuracy and customer satisfaction. Key responsibilities Assist dealers and customers by managing inquiries and providing tailored solutions Update portal information regularly and maintain detailed accounts of customer interactions Resolve customer issues in a timely manner while meeting personal and team service goals Required qualifications Minimum of one year of customer service experience Proficient in using multiple computer screens simultaneously Strong ability to manage customer complaints and expectations effectively Excellent organizational and time management skills in a fast-paced environment Demonstrated integrity and commitment to customer satisfaction