Application Support Specialist

Application Support Specialist (Remote)

We are seeking a skilled Application Support Specialist to join our team, providing exceptional support for software, mobile applications, and hearing aid devices. This full-time remote role offers a competitive salary, commission opportunities, and a chance to grow with a dynamic team. The ideal candidate will have 2-3 years of experience in troubleshooting mobile applications, with a strong focus on Android and Apple platforms. While experience with hearing aid devices is preferred, it is not required.

Key Responsibilities:

• Provide technical support and troubleshooting for mobile applications on Android and Apple devices.
• Troubleshoot and support hearing aid devices remotely (preferred).
• Diagnose and resolve technical issues reported via tickets or calls related to software, mobile app functionality, and connected devices.
• Assist in resolving device-specific issues on both Android and iOS platforms.
• Offer training and guidance to end-users on the use of mobile apps and hearing aid devices, ensuring customer satisfaction.
• Document and escalate unresolved issues to the appropriate internal teams when necessary.
• Manage and prioritize incoming support tickets and calls to meet service level agreements (SLAs).
• Commission opportunities for successful cross-selling or upselling of support packages and services.

Required Qualifications:

• 2-3 years of experience in application support or mobile app troubleshooting.
• Proficiency in supporting Android and Apple mobile devices.
• Strong problem-solving skills and ability to think on your feet.
• Excellent verbal and written communication skills to explain technical issues to non-technical users.
• Experience with ticketing systems and remote troubleshooting tools.
• Ability to work independently in a remote setting, managing time and tasks efficiently.

Preferred Skills:

• Experience supporting hearing aid devices remotely.
• Experience with mobile app deployment and configuration.
• Familiarity with network troubleshooting for mobile devices.
• Experience with remote support tools and customer training.

Benefits:

• Competitive hourly rate: $18 - $22 per hour + commission opportunities.
• Fully remote position with flexible work hours.
• Opportunity for growth within the company.
• Health benefits and paid time off.
• Collaborative and supportive work environment.