Application Support Specialist
$18 - $22 per hourHire Life Recruiting and Consulting
Application Support Specialist (Remote)
We are seeking a skilled Application Support Specialist to join our team, providing exceptional support for software, mobile applications, and hearing aid devices. This full-time remote role offers a competitive salary, commission opportunities, and a chance to grow with a dynamic team. The ideal candidate will have 2-3 years of experience in troubleshooting mobile applications, with a strong focus on Android and Apple platforms. While experience with hearing aid devices is preferred, it is not required.
Key Responsibilities:
- Provide technical support and troubleshooting for mobile applications on Android and Apple devices.
- Troubleshoot and support hearing aid devices remotely (preferred).
- Diagnose and resolve technical issues reported via tickets or calls related to software, mobile app functionality, and connected devices.
- Assist in resolving device-specific issues on both Android and iOS platforms.
- Offer training and guidance to end-users on the use of mobile apps and hearing aid devices, ensuring customer satisfaction.
- Document and escalate unresolved issues to the appropriate internal teams when necessary.
- Manage and prioritize incoming support tickets and calls to meet service level agreements (SLAs).
- Commission opportunities for successful cross-selling or upselling of support packages and services.
Required Qualifications:
- 2-3 years of experience in application support or mobile app troubleshooting.
- Proficiency in supporting Android and Apple mobile devices.
- Strong problem-solving skills and ability to think on your feet.
- Excellent verbal and written communication skills to explain technical issues to non-technical users.
- Experience with ticketing systems and remote troubleshooting tools.
- Ability to work independently in a remote setting, managing time and tasks efficiently.
Preferred Skills:
- Experience supporting hearing aid devices remotely.
- Experience with mobile app deployment and configuration.
- Familiarity with network troubleshooting for mobile devices.
- Experience with remote support tools and customer training.
Benefits:
- Competitive hourly rate: $18 - $22 per hour + commission opportunities.
- Fully remote position with flexible work hours.
- Opportunity for growth within the company.
- Health benefits and paid time off.
- Collaborative and supportive work environment.
Vacancy posted 3 days ago
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