Technical Support Representative

dormakaba is seeking an onsite Technical Support Representative based in Lexington, KY from 11 am – 8 pm ET. The Technical Support Representative is responsible for providing technical support to end users, such as financial institutions, ATM operators, armored car companies, and integrators. The Technical Support Representative will support internal business partners in managing and operating software applications and lock hardware and provide system maintenance for order related files. They will initiate and/or implement corrective actions as needed to provide a level of customer service necessary to support the achievement of defined corporate and department goals. HIRING SALARY RANGE: Base Salary $24.00 - $28.00 per hourly (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) What You Will Do Respond to standard customer inquiries and provide basic troubleshooting support for safe lock hardware and application software products Follow established procedures to install or configure software and hardware Escalate unresolved or complex issues to Level 2 or senior technical staff Prepare routine reports and documentation Perform assigned system maintenance to various electronic and physical files according to guidelines and/or under supervision What we require High school education or equivalent Experience with software installation and setup within commercial networks, both client workstations and servers Proficiency Microsoft Office products and Windows operating systems What we prefer Associate degree or vocational training Past experience in customer service echnical support or help desk role Multilingual (Spanish, French, German) What we offer Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods! Your health is our priority, we offer Medical Wellness Programs to aid in your well-being Vacation and Personal Time Off We support your growing family; we provide Parental Leave for Moms and Dads! Wisely plan for your future with our 401k Matching plan beginning on Day One Supporting your career development with our Tuition Reimbursement Program Robust culture supporting internal advancement with our Learn and Grow Program 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests. Employee Assistance Programs Voluntary Legal Insurance Unlimited Referral Reward Bonuses Corporate Discounts for shopping, travel and more! Who we are We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day. #J-18808-Ljbffr